Bata

I belong to Chandigarh and I had gone to Bhubaneswar for a wedding of my niece on 30th June 2021. During the time Orissa as a state was under Covid 19 lockdown protocol (all shops were closed except essential commodities – can be verified very easily in the government notifications) which was relaxed only on 1st of July 2021. Shops were open till 2 pm only.
During the event on 30th June, my shoe broke and fortunately due to the easing of the lockdown next day I was able to go the market before 2 pm to be able to see some shoes.
I found a few shops open on a road and went to Sheela shoes around 1 pm. They mostly had local brand shoes available with them. The shoes available of any reputation on the display rack was of the brand of "HUSH PUPPIES A BATA PRODUCT."
With the trust of a good brand I bought the shoes. The dealer gave a discount of 10% on MRP on his own account as this was the first day of his shop opening after the lockdown. The same discount is available on www.bata.in for the same shoe.
I bought shoes back to the hotel and worn them for the evening function and lo and behold, they broke. Not even 10 hours after the purchase.
I was very humiliated and harassed and it was my real sister's daughter wedding and on the wedding night, I am without shoes. Somehow the night passed and next day i. E. the 2nd of July, I was back in the shop.
They refused to return the shoes and it states on their invoice, "Goods once sold cannot be taken back or money is not refundable" They offered me the same type of shoe again and it then when I noticed that the shoes were actually manufactured in may 2019, they were already more than 2 years old. So I refused on the account that they may break again and I am not living in the city as a local. I have a flight back on the 3rd back to Chandigarh.
They offered my local shoes but I bought a brand that I trusted in the first place as I did not want to buy local shoes.
I spoke to the customer care and after days, weeks of my following up I have received this reply from Mr Traun Talwar, Customer Service Team, Bata India Ltd.

"With reference to the concern raised by you, I would like to inform to you that the article purchased was under a special sale scheme and under "No Claim, No Warranty" policy.
As per the service policy, articles purchased under Discount Sale are not considered for replacement.
These terms and conditions are clearly stated in the cash memo to ensure transparency in the services provided to our customers.
I regret to inform that I would not be able to consider the pair you are referring, for replacement."

Now after reading this I have a few questions
1. The copy of the bill states very clearly "Goods once sold cannot be taken back or money is not refundable". Is that not that the case when your product is in a workable condition and does not break in 10 hours of its purchase. Is that the model of quality that a brand like Hush puppies stands for?
2. There is no mention of it being a sale item on the cash memo.

IF BATA HAS ADOPTED THIS WORKING MODEL OF MAKING MONEY DURING THE COVID PANDEMIC, THEN SO BE IT.

HENCE MY RECOMMENDATION. STOP BUYING BOGUS BRANDS WHO DO NOT STAND FOR QUALITY OF THEIR PRODUCTS. BOYCOTT THEM

What they show and the quality of what they send are bizarre. I would never again buy from bata online for sure. 3 pairs i ordered and 1 not the red I ordered. 2nd not the quality 3. Hard like rock which when I bought from a bata shop is very soft.

They don't reply for mai's and when replies not taking any actions their customer seervice don't take any actions. My problem is also not solved

I have taken formal shoe of bata, it was around 4K & under 3 months warranty period, but I am very disappointed from this,
Product is not up to the acpection
Will not recommended any one to buy this

Bought a $59 school shoes & within 4 days the front part turned white completely! Customer Service effortless. Telling apply wax
Keep away from Bata! Horrible experience - a rip-off!
Inferior leather quality!

Impressed with their brand new collections. The shoes are very trendy and looks super cool. Wide range of stylish design. Bata always provides Good quality shoes. Reasonable prices. Happy with my purchase.

So I bought two products online. It was on sale. When I received the product it looked like they are putting products on sale which were basically supposed to be discarded. In the first bag leather was worn out from 5 different places and chain was broken and in bery bad condition. And the second bag I got was basically looked as it was used for like 7 monthes with broken edges and highly damaged. I really liked bata. But man you lost a loyal customer. I never expected you guys to be so You are are wasting our time with providing us with discarded material. Shame of you.

I ordered a purple sneaker and applied for a return request the day it was delivered due to poor product quality and colour, it was very different from the one I had seen online. I called the customer service where I was asked to share the product photos, they claimed order will be returned within 3 days and on forth day I was asked to share more pictures. Very poor service and in a very unprofessional way they handle customers. Never ever buy anything from their official website online.

1 star rating that too because there is no option of giving 0 or negative ratings. We bought 5 pair of shoes online, 2 kids ok, 2 defective and 1 never arrived. One defective piece amount was refunded, i have been writing emails and calling helpline for over a month and everytime they say give us 2 days we'll get the product picked up and issue refund but even after a month no reverse pick up done, no call from any senior and no resolution. My humble request pls pls don't get fooled by the name buying from bata can only be frustrating and disappointing.

Purchased 3 products from Bata online, out of which one product is not fitting, purchased by paying cash, getting back money, 1000 different excuses by bata team, all falls commitments. Daily 5 follow up for 60days it took. They don't have intentions to return back money. No clarity with any one, no professionals managing the show. All filthy people, don't understand the value of customer. They play with others money. Don't take chance of buying from Bata online