AssurantReviews 23

Neighbors stole my third 3EIP check along w other mail. The Bureau of Fiscal services sent me a copy image of that check that never came in the mail with my signature forged and my money lost to their theft. 2 years ago, I lost my old drivers license and suspect neighbors broke into my home and stole it. I have purchased Assurant identity theft insurance and two police reports of how I think neighbors committed identity theft with my old drivers license and stole my stimulus check. ASsurant would compensate me to get lawyer more nor for my stolen check and blame it on the fact that police documented it as a suspicious activity. I uploaded both police reports and document from the IRS. I don't know what the police needs to classify my case as… but they are not providing any help even though I purchased iD theft durable with a limit on the policy that states coverage of $15,000. This company is not keeping its promises on the policy I purchase.

I have been a Tmobile customer for 7-years and during that time have kept my devices insured via Assurant. I have discovered recently just how crooked Assurant really is. My daughter had a Samsung 9+ that she really liked... she also likes to ride horses and during a recent ride her phone came out of her back pocket and she stepped on it. Needless to say the front and back glass was shattered. I put the insurance to use to get it replaced, Asssurant sent a refurbed phone to us, we moved sim and data over, packaged the broke on in the return package, put the included label on it and dropped it into a USPS box. A few weeks later I started getting emails from Assurant that they hadn't received the damaged unit and that they would be charging me for the unit if they didn't receive it. I checked to see what they would charge in the case it wasn't received and they told me it would be around $700. I went onto eBay and found I would be able to buy this particular phone for $250 all day long. So forty five days went by and I was told that they would be attaching a charge to my Tmobile for the cost of the phone. I spoke with Tmobile and they told me if Assurant did the charge they would roll it back and at this point they have done that exactly. Assurant is as crooked as the day is long and at this point I don't have insurance on any of my devices. I will buy a replacement on ebay.

I filed a claim 9 weeks ago due to theft at my residence. I was interviewed and treated like a criminal. They have yet to pay any of my claim. They don't answer phone, asked to speak to Manager two weeks ago and they have yet to return a call. Suspect coverages and have to have a receipt for everything I have had my entire life or they say they don't cover the item. If you have any pictures of your items they only cover them at half value not replacement cost. No customer service whatsoever and you are treated with no empathy. Should not have to seek legal counsel in order for my policy to cover what they insured me for and what was paid for.