Ask A Veterinarian

Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Ask A Veterinarian
Ask A Veterinarian
askaveterinarianonline.com

Important Things to Know:

These tips are generated by AI, based on customer reviews from the past year

Our reviews are monitored for authenticity

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.

Ask A Veterinarian Reviews Summary

Positive Highlights

  • Veterinarians are consistently described as knowledgeable, thorough, and caring.
  • The service provides fast responses, often within minutes, even during off-hours.
  • Many users appreciate the convenience and lower cost compared to emergency vet visits.

Negative Highlights

  • Some users report unexpected charges and a monthly subscription fee that was not clearly disclosed.
  • A few reviewers experienced slower initial contact during emergencies.
  • The service is not a substitute for in-person veterinary care in serious cases.
This summary is generated by AI, based on customer reviews from the past year

Most commonly discussed topics

The most helpful reviews behind these summaries

Jul 16, 2026

This website is such a scam it's ridiculous. They lie about how much they're charging you. They claim it's only a $5 fee but they don't say anything about the additional $65 that they charge you on top of that. They definitely don't mention the fact that once you pay the $70 your card will be charged a $65 monthly subscription fee as well. Don't waste your time or your money! I would have given them zero stars if that was an option.

Jun 24, 2026

I am concerned about my 8 year old dog leaving small urine spots when she gets up from resting. The response I got after a very thorough questioning was thoughtful and complete.

Jun 23, 2026

Check out was quick, connected with a vet fast. She gave a good recommendation and I'm hoping this will help till we are able to see our normal vet on Monday (it's Saturday afternoon) if symptoms haven't improved. Would definitely use again for after hours help.

Jun 22, 2026

Dr. B was very thorough and took time to answer all my questions. She reassured me about my cat's safety with the medication in question, which relieved my fear greatly! I will definitely use site again if needed.

May 12, 2026

Dr. Paul was very helpful and friendly taking care of my Yorkie's clogged nose. She gave very good suggestions. I would go this path again with as long as my boy doesn't have any serious issues that can't be handled over the phone or Internet.

Mar 29, 2026

Dr. Patsy Fields was kind and attentive when she helped me. She even check in the next day to see how we were doing. Plus My cat is feeling much better!

Dec 29, 2025

Our puppy got into a succulent that I didn't think he could reach. They asked some questions & determined that it was only mildly toxic & told me what to look for. I'm happy to say Tanner had no ill effects.

Nov 22, 2025

My 8 month old dog ate some Halloween candy. Dr. Scott was kind, empathetic and reassuring. He gave me solid and clear information. Just Answer has helped me twice with great care, and much better than rushing to an expensive vet visit.

Jul 17, 2026

I cannot say enough good about the experience. Within minutes I had a vet on the line giving expert advice for my new puppy. She gave us peace of mind which you can't put a price tag on but that only cost me $5 for this visit. Wow fast friendly professional all at the same time!

Jun 11, 2026

Cat was spayed a few weeks ago, site recently started appearing inflamed. Cat is generally skittish and the crate causes her extreme anxiety. She is still eating and drinking but I wanted to find out if the situation needed intervention. Ask a Vet gave me some OTC treatment directions which I can try before stressing her more with another crated trip.

May 12, 2026

After answering a few questions, I was connected with a vet with over 50 years experience. My dog had thrown up 2 meals and is weak. He gave me simple directions to follow over the next day or so.

Mar 10, 2026

Was woke up with my cat crying in pain. Got on line and found this site to help my male cat. Received good advice from the Veterinarian which helped me not panic.

Jan 4, 2026

Was so nice to be able to chat with a vet after our dog ate milk chocolate on Christmas Eve night. The advice the doctor gave took care of it without us having to worry during this holiday time.

Dec 18, 2025

My cat swallowed foreign object causing my concern... very helpful advice and discussion from Dr Porter regarding what I should do. Highly recommended

Oct 11, 2025

I didn't know any service like Ask A Veterinarian existed. Through this service I was able to have my questions answered and address my dog's problem with at home care rather than visit an emergency after hours vet. Great resource.

May 20, 2026

Very polite and knowledgeable Made do-able recommendations Able to purchase medicine easily. Thank you for being there and letting me have the ability to take care of my pet without having to wait or pay super high costs

May 18, 2026

Very helpful and I love they give a choice of chatting or phone call. Gave me great procedures to do next. Reassuring as a pet owner I will defiantly use this service again. Thank You. "Boy" & Me

May 13, 2026

I just needed some housing/ESA advice from a licensed veterinarian. I got one of the best ones who gave me not only advice, but different avenues to explore for help. I was impressed with her knowledge and kindness.

May 8, 2026

I was only seeking advice for one of our flock, whom we believed may have dislocated her leg. With the online evaluation, the vet determined she most likely pulled some tendons instead. Kindness, compassion and love, along with some aspirin and poultry vitamins during an isolation of 2 weeks was recommended. Thank you 😊

Apr 10, 2026

She was amazing! Both as a vet and a caring human being. I would love to give her an update and even though not enough, would like to say thank you! Just some details: someone on our Facebook group posted about finding this kitten/cat (unsure) with its tail hanging off super super skinny with a swollen face and very lethargic. We had an appointment the very next day for him when he crashed. We woke to find him unresponsive, cold, barely breathing and his little heart was beating super fast then super slow. She helped us to keep him alive till we reached our vets. Thanks to her he has a fighting chance.

Mar 14, 2026

Dr. Brazil was wonderful. And they're taking my cat seriously which is awesome. I didn't feel rushed talking to him. He was very calm and explained what probably we should do.

Mar 7, 2026

My Golden Retriever ate a bag of dog medicine (to her mind some tasty treats). I was connected with Dr. Bolton who assessed the situation, provided reassurance she would be okay, and gave me steps to relieve her discomfort. He was empathetic and professional.

Oct 19, 2025

My dog has been experiencing some stomach troubles the last couple of days and started showing blood in his stool so I began to get very worried. I am a full time student and work full time so it's hard to make appointments with our vet. Dr. Porter was amazing! Told me what the issue most likely is based on my dogs symptoms and different recommendations to help as well.

My 6 mo dachshund puppy presented with a round red mark on his underbelly. We were immediately worried about all the worst possibilities, Ringworm, Lyme... etc. A Google search only intensified our anxiety. I'm so glad I stumbled across this just answer service. Erica asked all the questions and provided professional and expert level attention to my inquiry. For a much more reasonable fee, I was able to get answers about my dog's small red mark and it was priceless to then be able to have peace of mind until we can connect with our family vet on Monday.

May 9, 2026

I recently noticed a lesion on my dog's back and, like any pet parent, immediately started to worry. Being able to connect with a vet quickly—without the cost of an in-person visit that can feel like a mortgage payment—was such a relief. The vet took the time to really understand what was going on, asked thoughtful questions, and gave me clear guidance right away. I didn't feel rushed or dismissed, which meant a lot. Now I have peace of mind knowing my baby girl is going to be okay, and I didn't have to put her (or myself) through an unnecessary trip to the clinic. This service is incredibly convenient, affordable, and reassuring. Highly recommend for any pet parent who needs quick, reliable advice!

Jul 18, 2026

The initial contact with the Just Answer vet assistant was positive. She asked for the details of my situation and, from them, distilled my two basic questions, which she then transferred to the vet. After asking for a little more clarification, Dr Nikko provided me with all the info I need to make an informed decision on preventive meds for our dog. In addition, he provided a summary of our call so I can print it out for my records. Incredible service! I truly appreciate this new resource that I've discovered today and would recommend Just Answer to other "pet parents."

Jun 11, 2026

My partner and I are traveling through the northwest in a motor home. My dog had been treated by her regular vet for both Lyme disease and an anal gland infection just before we left. This morning she was shivering and when I brushed along her right side she screamed in pain. Being nearly 1000 miles away from her regular vet, it was great to have Ask a Veterinarian available to explore what might be going on with her.

Oct 14, 2025

I was contacted by Dr. Davis via return call, and he addressed all my concerns with the cat who belongs to my neighbor but keeps coming around my house to be let in to "relax." She is an older kitty, and I am a senior citizen myself, so we get along really well. Dr. Davis had a lot of suggestions to explore with an onsite or local vet, as Mittens is going to need lab work and vaccinations to resolve her skin issues resulting in loss of fur and itching. He gave me resources and phone numbers to contact. Dr. Davis was very congenial and helpful. I appreciate his expertise with cats.

Jul 29, 2026

We needed some advice about our Golden retriever and sudden digestive issues. Dr. Altman gave us good advice as to what to watch for and how to ease her back into being able to eat. He asked good questions which elicited responses from me that gave him more information about what might have caused the problem in the first place. I would definitely recommend this service!

Jun 17, 2026

Dr Porter was kind, helpful, caring and understanding. He explained things that I was able to understand. I just wish there was a sliding scale or something for those of us who don't have much income.

Jun 13, 2026

I contacted about my dog dropping eye, I got some answered that may help but if the problem persists I need to see a vet. He was courteous and compassionate. An replied to me very quickly

Apr 22, 2026

Dr. Sandra is very attentive and thorough. Not afraid to ask hard questions and tell you immediate steps to get your pet (a dog in my case) on track to feeling better. Thinks outside the box. Dr. Sandra is very caring as well. Showing how much she truly cares after treatments and follow-up care. She deserves way more than the 5 stars I'm allowed. She's awesome.

Jun 21, 2026

I needed a quick answer on what was safe to use on my two cats and dog upon discovering fleas they inherited from the rescue kittens in our garage. Our animals are indoor only (only to go outside for potty and small runs or walks with mom & dad). We have never had fleas before and I needed immediate help that would be safe for our babies. Signing up was easy, answers were fast and I would recommend using this application to others in need, especially after hours.

Dec 20, 2025

The Vet answered all my questions gave me some at home recommendations and even suggested they would follow up within the next day if I had any additional questions

Sep 13, 2025

Dr Andy addressed my cat's issues with a believable diagnosis and what steps to take next. I appreciated his frankness when it came to an unwelcome possibility if the original diagnosis proved incorrect from the results of an abdominal ultrasound. Thank you for being of service!

Apr 28, 2026

Quick response. Felt better that she requested a picture of her eye (red and swollen). Gave clear instructions on immediate things I could do. Much better than having to drag her out. She HATES cars

Jan 23, 2026

My dog is having trouble holding his urine which is not like him. Im on vacation so I was a little worried but I got a few thoughts on what it could be as well as recommendations for local vets. Very happy with this service.

Sep 29, 2025

Just Answer answered(!) my call and the vet contacted me within minutes while I had been on hold for almost 20 minutes with another animal poison control agency which never got to me. Dr. Nimmo was reassuring, confident and knowledgeable as well as pleasant and utterly professional. I will use again, good value for the minimal cost.

Apr 30, 2026

This veterinarian is obviously familiar with live stock guardian dogs such as Great Pyrenees and their habits. She offer sensible advice for helping integrate a young very large puppy into our pack without him eating our furniture. This is great.

Dec 11, 2025

This is the second time I've used these services over chat. Both incidents were addressed quickly and directly with a clearly caring tone. I answered the initial fact gathering questions and was then passed over to a veterinarian who asked follow-up questions and quickly gave reassuring advice that put my mind at ease.

Sep 15, 2025

Our dog Beau developed some red bumps on his inner thigh. We are currently traveling and do not know vets in this area. Dr. Porter was amazing in diagnosing, prescribing, and walking us through everything we need to do for our fur baby. This is a wonderful service online!

Jul 11, 2026

It was great. The vet game me a chance to type, considered what I was saying, also took time to provide answers and suggestions. Overall 5 stars. Thanks!

Jul 24, 2026

They asked for specific information and got back to me within minutes. Dr was very clear in answering my Concerns. Told us to take our dog to an emergency vet as soon as possible.

Jun 20, 2026

I liked being able to discuss the problem without bias of seeing my big dog (some vets are scared of her). Thankfully, we decided this is a wait and see problem, not a go to the vet hospital problem. Just talking it through made me feel much better. Thank you so much.

May 14, 2026

I was Leary at first, because, this month, I've already had 3 scams in a row had taken me for almost half of my government income! I spend for my dog before taking care of my own needs and this website has gone above average to assist for a fraction of what a vet would charge for a regular standard visit, not to mention, an emergency room visit. The Doctor CJ Sutton was great! She was very clear and concise and did not seem rushed to see her next patient.

Nov 22, 2025

Great experience. Dr took almost 20 minutes to inquire, discuss and recommend advice for my kitty. I followed up with my vet who agreed on the scan, labs and switching to a different food.

Jul 21, 2026

I was worried about my dog being lethargic. I searched online and found Ask a Vet. I paid the fee and was connected with a very in less than 5 minutes. He asked several questions and then offered suggestions. Hopefully, our not will be back to normal soon!

Oct 4, 2025

My dog had eaten an oatmeal raisin cookie and I have always been told how toxic grapes & raisins are for dogs. Doctor addressed all concerns and told me signs and symptoms for which to be watching. Great help!

Feb 8, 2026

Alex was super responsive and practical. Listened to all the details of my scenario and gave me great advice. It's so frustrating these days how most medical offices both for humans and animals are so "hands-off" and driven by protocols instead of really caring about people!(and animals). I actually work in the field of human health and it's so nice to be treated the way I would treat a patient. My dog is very very important to our family and getting a quick answer in a potentially dangerous situation gave me so much peace but also helped to guide me and do the right things for her. This is a great service and I am so grateful!

Oct 24, 2025

Dr Scott answered all of my questions & validated my actions. He gave me very pertinent information about toxicity levels and chemical actions in body so that could understand his recommendations & be comfortable with them. Dr Scott also made himself available if I had any followup questions or concerns. I will definitely use him in the future if needed. He is now one of my favorites!

Reviews

Write a review
4.8
Reviews 2,058
5 Stars
89%
4 Stars
7%
3 Stars
1%
2 Stars
0%
1 Star
2%
Reviews that mention popular topics

1 review
0 helpful votes
Follow Diane J.
Unfollow Diane J.
Share Review
Report Review
Helping my dog right now. Urgent
April 5, 2026

Good I'm in urgent mode w my dog. I'll do this later

Date of experience: March 26, 2026
1 review
0 helpful votes
Follow Sandy T.
Unfollow Sandy T.
Share Review
Report Review
Max
April 4, 2026

Connected immediately and gave an answer to my suspicions.

Date of experience: March 25, 2026
1 review
0 helpful votes
Follow Gina G.
Unfollow Gina G.
Share Review
Report Review
Our little pup
April 4, 2026

Our little pup was sick and she wasn't eating or drinking and all she was doing was vomiting. We weren't sure what was going on but thanks to the vet. We did what he said, and we started giving her electrolytes and today she is running around being her usual self, we are still not giving her the full amount of food because we want to take it easy on her stomach, but she is eating on her own. And we just wanna say thank you for your help.

Date of experience: March 25, 2026
Texas
1 review
0 helpful votes
Follow Patti T.
Unfollow Patti T.
Share Review
Report Review
Concern about Tacrolimus ingestion
April 4, 2026

All the people I spoke with either online or on the phone were extremely kind and helpful.

Date of experience: March 25, 2026
1 review
0 helpful votes
Follow Javi V.
Unfollow Javi V.
Share Review
Report Review
Poison control advice
April 4, 2026

The staff was very helpful and everyone was very knowledgeable, all my question where answer in a timely matter, I was able to stay calm bc they answer so quickly and effortlessly…

Date of experience: March 24, 2026
1 review
0 helpful votes
Follow Lisa W.
Unfollow Lisa W.
Share Review
Report Review
Ask a vet
April 3, 2026

My experience was great. The vet I spoke to was very caring and talked through things with me. She helped me feel more confident in Kai's care

Date of experience: March 24, 2026
2 reviews
0 helpful votes
Follow Mandy R.
Unfollow Mandy R.
Share Review
Report Review
My dog ate pokeweed
April 2, 2026

The veterinarian i spoke with was very kind and made sure he understood what we were experiencing and what I needed to look for over the next 12 hours and when it would be necessary to take our dog to an emergency veterinarian

Date of experience: March 23, 2026
1 review
0 helpful votes
Follow Garrett V.
Unfollow Garrett V.
Share Review
Report Review
Saved Archies life.
April 2, 2026

I would have never just taken my dog to an animal hospital on a Sunday. Got him there in the nick of time.

Date of experience: March 23, 2026
1 review
0 helpful votes
Follow Patty S.
Unfollow Patty S.
Share Review
Report Review
I wish the Dr. that helped me was my dogs Vet!
April 2, 2026

This was a true professional Vet. The suggestions and recommendations were on point! This helped tremendously because of all the other garbage that is out there on the internet can interfere with making the right call for my dog. I will definitely use this site again!

Date of experience: March 23, 2026
1 review
0 helpful votes
Follow Marilyn D.
Unfollow Marilyn D.
Share Review
Report Review
Bronchitis for a Lab
April 1, 2026

I am a little disappointed that i can' t get him a rx. I dont' think knowing that I will keep this service as I will still have to take him to my vet.

Date of experience: March 22, 2026
1 review
0 helpful votes
Follow Eric Y.
Unfollow Eric Y.
Share Review
Report Review
Vet Was Great but Your Website Stinks
April 1, 2026
Updated review

I am a paid subscriber. I have no problem with the vet I spoke with today or any day prior. They have all been great. My problem is with your website. If I type in your web address, it brings up a page that everyone sees. So far so good. However, your Pearl Chatbot immediately pops up, so what is a reasonable person going to do? You start chatting with her, of course. You aren't thinking, Hey I better log in first. I spent 10-15 mins chatting with a machine only to have it dun me for $5 at the end and block the process from doing anything other than taking a payment. I tried opening a new window, and there she was again... Pearl. I asked to speak to a human. No luck. I typed in how frustrated I was b/c I pay for the service already. All roads led right back to the $5. Eventually, and I don't know how I did this, but I found a tiny link at the bottom of a page that said login. That got me to where I needed to be. However, it should never be this difficult for a paying customer. I am a lawyer, and it seems to me the site is intentionally designed to be difficult to login, knowing that people may be consulting it in crisis such as Help my dog swallowed poison, etc. I would most humbly recommend you overall your website login process. And, rename the chatbot. A pearl is considered a gemstone. Your chatbot is hardly a gem. Again, the vet was great. Once I got to him, it was fine.

Date of experience: March 22, 2026
Help for My Dobie Who Ate a Delicious Mole Burrito
February 11, 2026
Previous review

My 80 pound Dobie, Gucci, should be named Delicious because that is how she sees the world. Anything and everything is potentially food for her. She's as rescue who lived with a homeless person for a few years, and I imagine she missed a lot of meals. She hasn't quite realized that she will now get regular, healthy meals. So, you cannot leave food unattended, and I knew better than to turn my back on a delicious mole burrito today. For a large dog, Gucci is nimble, quick, and quiet. She wolfed down the burrito before I even realized she had gone into the kitchen. I freaked out because mole has chocolate and who knows what else in it. Dr. Salkin was great! He reassured me that there was not enough toxins in what Gucci ate to be harmful, and that I could monitor her at home. Right now, I am hungry, while Gucci sits on the sofa looking quite proud of herself.

Date of experience: February 1, 2026
1 review
0 helpful votes
Follow Debra D.
Unfollow Debra D.
Share Review
Report Review
Well worth the call!
April 1, 2026

Peace of mind in just a matter of a few minutes! She was very thorough and kind!

Date of experience: March 22, 2026
1 review
0 helpful votes
Follow Jenn M.
Unfollow Jenn M.
Share Review
Report Review
Amazing on call vet
April 1, 2026

Had a question about my dog who had delivered puppies and the vet was helpful, and provided ongoing support. Great experience

Date of experience: March 22, 2026
2 reviews
0 helpful votes
Follow Christina S.
Unfollow Christina S.
Share Review
Report Review
Very helpful to have this platform!
April 1, 2026

I asked a lot of questions and receive some good advice. I don't know how much of this is AI, or if I'm connected to real veterinarians, but having this option late on a Saturday night when all the vets are closed, except for Emergency gave me a piece of mind.

Date of experience: March 22, 2026
1 review
0 helpful votes
Follow Cj j.
Unfollow Cj j.
Share Review
Report Review
Great help
March 31, 2026

Made me feel 10 times better. Explained the situation and the treatment need for the next few days continued to offer assistance after the call. 100 thanks to her

Date of experience: March 21, 2026
1 review
0 helpful votes
Follow Adrian P.
Unfollow Adrian P.
Share Review
Report Review
Feral cat question
March 31, 2026

They were able to give of quick answers and provide names for the services we need. To help us provide care for a small feral cat.

Date of experience: March 21, 2026
Hawaii
2 reviews
0 helpful votes
Follow AZz B.
Unfollow AZz B.
Share Review
Report Review
Lawyer for Booker
March 31, 2026

This is a first for me in my 63 years of having dogs. You just don't do what this lady did, unless you want to get bit. That was a "stupid" thing to do.
My experience?, Very helpful. I appreciate it. Please pray for me.
Thank you🕊🐾

Date of experience: March 21, 2026
1 review
0 helpful votes
Follow Molly B.
Unfollow Molly B.
Share Review
Report Review
Eased my mind
March 31, 2026

I had a cat with a wound and a swollen paw. The vet I was connected with listened to me, asked for pictures, and gave recommendations on what to do next. She made me feel so much better after I was so worried about my cat's paw.

Date of experience: March 21, 2026
Missouri
1 review
0 helpful votes
Follow Dea M.
Unfollow Dea M.
Share Review
Report Review
Ease of mind
March 30, 2026

This site is easy. I didn't know it even existed. I'm so grateful within minutes of explaining what was going on with my little Chloe and I was worried and my vet was closed so I used this service and within minutes the vet was there and answered my questions and gave me directions on how to help her (she needs rest and a bland diet) and the vet said if things get worse to call my vet or I can always get back in touch with this vet again if I needed to. I definitely would recommend. I'm so thankful for this service.

Date of experience: March 20, 2026
Texas
1 review
0 helpful votes
Follow Tally D.
Unfollow Tally D.
Share Review
Report Review
Vet help
March 30, 2026

Originally I did not mean to get the subscription, I thought I was a 5$ refundable option. But none the less the person who helped me was very effective and effective. I had no issues at all with the service. Amazing service would buy again.

Date of experience: March 20, 2026

From the business