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Alpine Home Air Reviews Summary
Alpine Home Air has a rating of 4.7 stars from 191 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Alpine Home Air most frequently mention customer service, tech support and fast delivery. Alpine Home Air ranks 4th among HVAC sites.
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I always have a great experience when ordering with this company and with the performance of their equipment. It has been close to a decade of me working with them and I never have call backs for repairs. Their equipment is great. We'll keep doing business with them.
I contacted Alpine after something failed in my mini split. Customer service helped walk me thru the diagnostic steps. We found the problem very quickly. They found a solution in minutes l. They were very professional and easy to work with. I'm extremely impressed. I highly recommend them.
I chatted online with a couple different techs and they were both very knowledgeable and helpful to make sure I purchased the product I needed that would be compatible with my existing system. Also, the follow-up after I made the purchase was great.
Called to order parts for my mini-split and these guys mentioned my units were still under warranty. They worked with my HVAC Tech to get me the right parts to fix my machine and all I paid was shipping. Professional and friendly is how I describe every person with whom I was in contact.
Thank you for sharing this and for choosing Alpine. We’re glad our team could step in, coordinate smoothly, and help keep things moving with the right parts and support. Providing dependable, friendly assistance is what we aim for every customer interaction! – All of us at Alpine
Always good. I've ordered dozens of units from them and they have always been very helpful, reliable, knowledgeable and price competitive.
Thank you for trusting Alpine across so many projects. Knowing we’ve been a dependable partner you can count on time and again means a great deal to our entire team! We truly value long-term relationships like yours. – The Team at Alpine
We got our furnace in less than a week. Works great.
Thank you for taking the time to leave a review! We’re glad your furnace arrived quickly and is performing just as it should. We appreciate you choosing Alpine and are here whenever you need support. – The Alpine Team
Ordered without any issues, my unit came by trucking company, which was on time with no issues,
Thank you for choosing Alpine! We’re glad the ordering process was straightforward and that delivery went smoothly and on schedule. We appreciate you taking a moment to share your experience and are here if you need anything going forward. – The Alpine Team
I had to order a new inside unit, and received great help with my order. I've also ordered several new remotes for my mini split and your staff was incredibly helpful.
We’re glad our team could make ordering both your new unit and additional remotes a smooth experience! Being easy to work with and helpful across repeat orders is something we aim for, and it’s great to hear that consistency came through. Thanks for choosing Alpine—we’re always here when you need support. – The Alpine Team
Eighteem years ago I bought annd installed a furnac from Alpine Air.They were great then so I bought a new one in October.Alpine Air was again great in all ways.
We’re grateful you chose Alpine again after so many years! It’s rewarding to know our approach has remained consistent and dependable over time, and we’re glad we could support you once more with your new system. Thank you for continuing to make Alpine part of your home comfort plans. – The Alpine Team
Super fast shipping, ordered on a monday afternoon, unit came wednesday morning, well packed and my thanks to the driver for his help unloading, all extras came with it. Am waiting on duct work to install unit. Excellent experience with your company, would highly recomend them to anyone. Thanks again
We’re happy to hear everything arrived quickly, well prepared, and ready for install! Making sure orders are handled carefully—from packaging to delivery—is something our team takes seriously, and it’s great to know that showed through. We appreciate the recommendation and look forward to supporting you once the unit is up and running. – All of us at Alpine
Helped us find the correct blower motor and wheel, had a quote sent in no time and converted to an order just as fast. Shipped out great, easy process.
We’re so glad to hear your experience was smooth and efficient! Thanks for trusting Alpine to keep your project moving quickly and hassle-free. – Your Team at Alpine Home Air
Nice furnace so far shipped in a good box delivered really fast simple installation.
Thank you for your business! We’re glad to hear everything has gone smoothly so far. Just a reminder — you have unlimited technical support for the lifetime of your system should you ever need it. – The Alpine Team
Everything went well. Needed help guiding the inside unit up about 7' high while guiding the pipes to the hole. Instructions were off on my unit.The connections to the outside unit were reversed compared to what actually was needed to connect. Worked well after installation. Very pleased with the product so far.
Thank you for sharing your experience. We’re happy to hear your installation went smoothly overall and that your system is performing well. Feedback like yours helps us identify ways to make setup even easier for future customers. We truly appreciate your trust in Alpine and your detailed insight into the process – The Alpine Team.
I finally got an AV tech to help me install the 2 WiFi modules and they don't fit. They are too small for the model receptors
We’re sorry to hear this didn’t go as expected and understand how frustrating it is when parts don’t match up after waiting to install. That’s not the experience we want for our customers, and feedback like this helps us identify where clearer compatibility guidance is needed. If you’d like further assistance, our Customer Solutions Team is available at (800) 865-5931 and would be glad to help review your setup and next steps. – The Alpine Team
Very fast and efficient delivery of HVAC equipment. Prices are fair and orders are processed quick.
Knowing that our service and efficiency are making a difference motivates us to keep delivering the reliability our customers count on. – Your Team at Alpine Home Air
1st time using the company and very pleased with the customer service and the hole experience. Every one is extremely helpfull and friendly. Had to get some help with a few things and there are great with that. I would recommend them to all. Thank you
Thank you for trusting Alpine with your first project! We’re thrilled to know our team could make the process smooth and supportive. Building that kind of dependable partnership from the start is exactly what we strive for. – The Alpine Team
Website was easy to navigate, price was fair fo the quality of merchandise. Ease of ordering and transaction, tail gate shipping was great. Kit that came with unit was precise and worked as should. Customer service was great. I would highly recommend and would buy again should I need another.
We’re grateful for your trust in Alpine and so glad to know your experience—from ordering through delivery—met your expectations. Our team is committed to making the process smooth and dependable every step of the way. We’ll be here whenever you’re ready for your next project! – The Team at Alpine
My install went very well. However I had make an adjustment to the heat pump position on the wall mount and compromised the low pressure line, resulting in a small refigerant leak. I ordered a 2lbs R410A tank and filled the system to spec. Works great, love it. Techical support helped guide me through the steps needed and answered all my questions. Best tech support of any company I have ever worked with.
Thank you.
Your feedback means so much to us, and we’re glad to know our technical team was able to guide you through the process and get everything running smoothly. Stories like yours highlight the value of having dependable support behind every product, and we’re honored to have earned your confidence. – The Alpine Team
One of the control boards on a 4-zone multi-split installed in 2022 failed. The support center walked me through the troubleshooting process, identified the problem (a heating coil that shorted the control board), promptly sent the correct parts. Repair time was less than 30 minutes.
Thank you for sharing your experience. We’re glad our team could quickly guide you through troubleshooting, get the right parts to you, and have your system back up and running in no time. We appreciate your trust and are always here when you need support. Thanks, again, from all of us at Alpine!
The DIY system arrived very fast after ordering and there was a problem with the components that I received and Alpine Home Air promptly corrected it. I will be buying from them for the rest of the bedrooms in my house.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Thank you for sharing your experience and for choosing Alpine. We’re glad our team could help guide you with confidence and stay connected even after your purchase—supporting customers before and after the sale is something we truly value! – Your Team at Alpine Home Air