Alo Yoga

I am extremely disappointed with Alo Yoga.

According to DHL Express tracking, my returns were successfully delivered to the seller on December 15,2025. The tracking numbers are:

*******906 (DHL Express)

*******935 (DHL Express)

Despite confirmed delivery, I have not received a full refund to this day – the total amount in question is over €1,000.

What makes this situation even more frustrating is that I was provided with two return labels and properly shipped both packages back. However, only one item from the two packages was processed and refunded. The remaining items were apparently misallocated internally, which has resulted in complete confusion.

I currently have neither the merchandise nor my money.

For weeks, I have been in contact with customer service, but I have not received a clear or satisfactory resolution. Instead of support, this situation has caused nothing but stress and unnecessary effort on my part as a customer.

Initially, I was truly impressed with the brand – the quality and image were convincing. However, the way this return has been handled is absolutely unacceptable, especially considering the high order value.

At this point, I can only advise customers in Germany to be cautious when ordering, as in case of a return, you may end up waiting weeks for your refund.

Order number: #*******

I sincerely hope this issue will be resolved promptly

I used to love Alo Yoga and truly saw it as a premium brand, not only because of the quality of the products but also because of the experience they claim to offer. Unfortunately, my most recent visit to one of their stores completely changed that perception.

I purchased a pair of shoes at around 5:30 pm, and after trying them on more calmly at home, I realized I didn't like how they fit. For that reason, I returned to the store the next day at 11:00 am to make a return. To my surprise, the staff refused to accept it, claiming that the shoes had already been worn, which is absolutely not true. They were never used outside and were in the exact same condition as when I purchased them.

What was even more disappointing than the refusal itself was the rude and dismissive attitude of the staff. No one took the time to listen to my explanation or attempt to offer a reasonable solution. For a brand with such high prices, the level of customer service I received was far below what I would expect.

It is extremely frustrating to invest in a brand that markets itself as premium and customer-focused, only to be treated this way when an issue arises. Being made to feel as though I was being dishonest was especially upsetting. Experiences like this make you seriously reconsider supporting the brand.

I sincerely hope Alo Yoga reviews this situation and the training of its in-store staff, particularly when it comes to customer service and handling returns. A premium brand is not just about the products, but also about how customers are treated.

This company seems to pride itself on charging high prices for poor-quality products and providing terrible customer service. ALO Yoga decide without my consen to exchange my returns and ship them back to me. I did not want your low-quality $2 pants; I wanted my refund. For the past two weeks, I've been calling and emailing to request a refund for returned items. After multiple attempts to reach someone, including hours of waiting for a live agent, I gave up and contacted my bank to dispute the charges for my returns. This company is a joke showing no respect for customers' time or money!

I placed an order with ALO foa higher amount since I was not sure about fabric, size, and color. The items were delivered in three separate shipments to Germany, and I returned everything – as instructed by ALO – in three separate packages via DHL ( I assume, this is due to customs duties). Unfortunately, I only received a partial refund of €524, even though I returned goods worth €1,232. €708 are still missing, and I have proof of return. I contacted ALO multiple times – via email, through the return portal, using the return slip provided, and even by SMS to the support number listed. To this day, I have received no response at all. No support, no explanation, no resolution – nothing. I have now opened a PayPal dispute because I had no other choice. For a brand that positions itself as premium, this level of customer service is simply unacceptable. My advice: If you plan to order from ALO, be prepared for potential issues with returns – and make sure to document everything. I will definitely not be ordering from them again.

I purchased a pair of sweatpants and hoodie online. The quality of the material was terrible for $266.00. I returned both items using the label I printed out from their site. I received an email my refund would process in 2-4 business days, we are now on the 11th business day and no refund. I have called customer service 4 times and ask to speak with a supervisor. They never transfer me to a supervisor; it's another call center employee who can barely speak English. I have posted negative reviews on Facebook, filed a complaint with the Better Business Bureau and contacted my credit card company. DO NOT ORDER FROM THIS COMPANY... QUALITY IS TERRIBLE. I have several pieces from this brand and after 2 washes they start pilling.

If you are looking for any customer service or support don't join Alo! If there is a problem with your membership you will get the same response (if you find the number or email to contact them). I suffered a serious concussion in the beginning of September and contacted them in October asking for them to freeze my membership. They said they can't but they want to help me. So I explained I am out of work, can't exercise and in all kinds of therapy and would like a freeze/pause. I said you can see I logged classes almost daily and now nothing. Fast forward to February and I am continuing to try and get support: I finally start back with exercise and again ask if they can extend the membership out 5 months. They asked for my CC even though I said I don't want money back to extend the membership. I gave them the Dr note and they still gave me the same answer "Unfortunately, due to a system limitation, we are unable to extend your current subscription. It's important to note that the subscription has already started, and as a result, we are unable to make any changes to its duration." They knew this but still had me giving them information to come back with the same stupid response. I run a business and know I can stop someones payment and extend their benefits if need be. Stop lying Alo! And stop ending your emails with this "Thank you for your cooperation and understanding in this matter. We are committed to resolving this issue for you as quickly and efficiently as possible." LIes!

HORRIBLE CUSTOMER SERVICE! For the prices they charge you think they would have better customer service. I bought a pair of Accolade Straight Leg Sweatpants as a Christmas gift for my daughter - I simply wanted to exchange the Large to a Medium (same color, same pants) - at the store I was told they were out of stock & was told to keep looking on line & that I had until January 6th! Well today (1/2/2025), I could not do the exchange online myself so I called the 800# and was told sorry, return window closed, no exceptions. These pants cost $128! OVER PRICED and then to be told I can't exchange it for a smaller size - HORRIBLE! Save your money! There's good quality sweatpants elsewhere. ALO IS THE WORST! Period!

Alo has the worst customer service. I placed multiple orders last week. I received all of them, except for one hoodie. It was in stock at the time I placed the order. I never received an email or notification that the item is out of stock, nor received a refund. When I reached out to the customer service, they said it's out of stock, and I will have to reorder it when it's back in stock. No mention of refund. I had to request them to send me an invoice! My Paypal account still does not show the refund. If I had not reach out, they probably would have still charged for the item. I'll have to contact PayPal for the refund!

And last year, I purchased a jacket online. Per tracking, it showed that it was delivered. But I did not received it. When I checked the tracking, it was delivered to Texas. I live in CA. When I reached out to the customer service, they said it would take about a week to investigate and will reach out to me later. They are the one who made a mistake. I could not believe how they handle the situation. When I requested that they should deliver the item with express shipping immediately, they finally said they would. I finally got it, but it was two weeks after the order date.

They pretend like they sell high-end sports clothing line, but they hace lowest quality
customer service.

Title: Extremely Disappointed with Alo Yoga's Poor Quality and Unresponsive Customer Service

I recently purchased a top from Alo Yoga, and I am utterly disappointed with the quality and the brand's inability to address a simple issue. Despite following the care instructions diligently, the sweat stains under the arms refuse to budge, leaving me embarrassed and frustrated.

First and foremost, the fact that a supposedly high-end brand like Alo Yoga produces clothing that cannot withstand basic wear and tear is unacceptable. As a customer, I expect the products I purchase to be of superior quality, especially when paying a premium price. However, this top has proven to be nothing more than a disappointment.
It is disheartening to see a brand that claims to prioritize customer satisfaction fail to address a legitimate concern. The lack of response only adds insult to injury and shows a complete disregard for their customers' experiences.

I find it incredibly frustrating that Alo Yoga seems to be more focused on marketing and promoting their products rather than ensuring their customers' satisfaction. It is evident that they prioritize profit over quality and customer care.

In conclusion, my experience with Alo Yoga has been nothing short of a disappointment. The poor quality of their clothing, coupled with their unresponsive customer service, has left me feeling frustrated and let down. I would strongly advise against purchasing from this brand, as they do not live up to their claims of providing high-quality activewear.

Alo makes the worst leggings ever. I always wonder how companies like this survive. I guess it's because they're new and everyone likes "new". However, I am a legging connoisseur, the best leggings in the world or by far Spanx hands-down. I would much rather spend $100 on a pair of leggings that will last me a year plus and still hold up and make your shape look good then $150 on a pair of leggings that insinuate every non-flattering curve. 😎

For the record, I'm in great shape, but these leggings make me look like I have much improvement needing to be made. I wish my boyfriend would lose this site. 😂

I've decided to start returning, no more storing these horrible leggings/sports bras.

Their only purpose seems to be to take your money immediately, not ship the order, and then do everything possible to avoid taking any responsibility for sorting it out.
Customer service is non existent. They know the parcel is lost, yet they refuse to send a replacement or allow you to cancel until they have completed their investigation.
Looking at other review platforms this is a regular occurrance.
Don't fall for their hype. Their only purpose is to take your money!

I don't know where to begin with Alo's customer service. This is the service you'd expect from Shein - and not a company whose products are rarely less than $100. I actually think I've received better customer service from shein than alo, come to think of it.
Alo seems to intentionally wait to ship out items that you purchased on sale until one of the items is out of stock. I know this because I ordered a sale order several days ago, and it took 4-5 days to ship out, but the non-sale order I placed once a bra I had been waiting for was restocked was sent out the next day.
If they wait until an item is out of stock for your sale order, they only give you the option to purchase it at full price. This is a great business model for scammers-
Advertise limited sales, and then fail to fulfill the central item in the order, making the other items purchased useless. I say that alo is intentional in this because they WILL NOT HONOR the price at which you purchased it on sale once it restocks, or if you want it in another size/color. I'm not asking for a sale price to be honored weeks or anything post-sale, but immediately after, once they failed to update their website stock appropriately. I have never, ever had this experience purchasing items on sale from a company before. In these situations, I have ALWAYS been honored with the sale price from the company when the problem was on their end. This is an absolutely insane way to treat customers when your products are this expensive. I thought alo was pretty legit - but these reviews tell a different story.

I bought my usual size during one of Alo's sale events. Out of the 4 items I purchases, only 1 fit. I called Alo to see if they would consider as a courtesy letting me return the items for store credit. A half hour on the phone later, I was told no, they would not consider it. Considering I purchased nearly 300 USD of merchandise and asking for a credit, not a refund, they would have made an exception.

Bought two dresses from this company and when they arrived they were a cheap, rough material. Definitely not worth the price. Then found out it would cost me to return them internationally as they didn't supply a return label. An expensive mistake I will not make again

Stick with lululemon. Alo Yoga is terrible quality. I ordered some cashmere joggers and the threading became loose and a hole formed after 3 light wears. I even dry cleaned it and they wouldn't replace it or refund me. Very disappointed and I won't shop there again.

After my experience I saw they have a 1.7 rating out of 5 on Trust Pilot - 267 reviews!

Scam! Returned 300 worth of merchandise…. F me …. No one dollar refunded! Scam bags! They did take my money and vanished

Just a heads up- while many of the items are super cute and worth every cent, I did place a very large order, one item I ordered two of to be sure I was happy with the size. I've now had to send 6 emails with ridiculous back-and-forth bantering to attempt to get a return label printed. The instructions for returns are like any other online sales-you click the buttons and upon acceptance and submission the label gets sent to your email. Which is exactly what the website says, the label never does get sent. You MUST email them, and answer the same questions queried during the online return process and it's definitely not automated, these are humans. 6th email from them ask if I'd like an in-store credit or a return…. If you order, be ready for some lengthy back and forth exchanges.

Nice colors & designs but after a few washes looks like crap, gets stretched out too. Hate Alo yoga apparel! Also as you wear it, it gets bigger from the heat of your body or something and supports less and less througout the day(s).
Whereas lululemon for example which is the same price looks like new for years after even ******* washes. Will never buy alo yoga ever again no matter how beautiful it's made to look in the promotional photo. They also spam you the minute you walk into a store or pass their store by, i had to unsubscribe repeatedly. Wear that crap yourselves. I'm not paying premium price to wear chinesium leggings for only 2-3 months and then toss it.

I've been wanting Alo Yoga products for a while now and saw that there was a promo so I decided to purchase one item! Really love the piece and I think the material is great.

Ordered on a saturday and got it on a wednesday so I'd say that's pretty fast (considering I bought it on the weekend). Oh also no shipping fee!

The order also came with a 30-day free trial of their alo yoga service which you an access through their alo moves app. There's actually a lot of cool classes and series I'd definitely try/checking it out!

I finally bit the bullet and got their famous and expensive motto leggings. They are quite disappointing, very thick fabric and odd fitting on my body. Since I don't live in the U.S. I have to arrange for my own shipping back to them and it was such as hassle.