AliExpressReviews 8,093

Do not use AliExpress! I lost £428.00
DO NOT BUY FROM ALIEXPRESS,
THEY TOOK MY £428.00 AND I RETURNED THE PARCEL WITH PROOF OF DELIVERY BUT THEY REFUSED TO REFUND SO I HAVE NOTHING!

I purchased a set of car headlights from AliExpress When the items arrived, they were both visibly damaged and also had broken pieces inside that could be heard rattling and so were obviously unusable and not fit for purpose. I followed AliExpress policy by contacting the seller immediately, the seller initially failed to respond so I contacted AliExpress support, who advised me to wait for the seller's reply. When the seller eventually responded, they asked me to take the headlights to a "local headlight shop to have them repaired cheaply." I explained that this was not acceptable and requested to return the items. The seller then stopped responding again, so I contacted AliExpress once more. AliExpress opened a claim, reviewed the photo and video evidence I provided and agreed with my complaint. They informed me that they would issue a return label. No return label arrived, so I contacted AliExpress Customer Service again. I was told there was an issue generating the label and that I should return the package at my own cost to their UK return depot, after which I would receive a full refund including return shipping costs.
I returned the package using Parcelforce and provided AliExpress with full tracking information and proof of delivery. Despite this, AliExpress denied the refund, claiming there was "not enough evidence." I then supplied additional documentation, including proof of postage payment tracking details, and photos of the package both at my home and as shown in Parcelforce's delivery confirmation to the AliExpress UK depot in Hayes, London.
AliExpress refused my £428.00 refund even though I provided all evidence that I had returned the parcel. So they took my money and I returned the parcel back so I have nothing.
DO NOT BUY FROM ALIEXPRESS!

Update: AliExpress Customer Service appears to have replied to my review below and I welcome any contact from them.
If they look into this then they will find that everything I have stated is the truth and I re-opened the complaint on their platform so many times and each time I was told that all the evidence would be looked into a again by their 'higher office' but each time they just ignored my evidence and denied the refund! Here is what they gave as a reason for refund denial:

Request complete
We are sorry that your refund cannot be issued for following possible reasons:
1. The address of your returned package cannot be confirmed. (Evidence like shipping label with detailed address or official proof of delivery by logistic company may help)
2. The returned item may not match the product you originally purchased. If you did not return the wrong item, please resubmit more proof for further processing.

The above is simply not true and I gave all evidence and I still have all tracking details showing the parcel as delivered to their warehouse.

I will update this review if indeed AliExpress do actually contact myself. However I do not believe that they will make contact.

Here is the Order ID:
**************

​"AliExpress is a high-risk platform that fails to protect customer data. I am documenting a severe security breach where a seller used my personal information to extort me on WhatsApp, demanding an extra $40 outside the platform after 40 days of delay.
​Despite AliExpress officially admitting the seller's fraud and fake tracking, they have shown total negligence in handling the extortion attempt. This is not just a 'dispute'; it is a documented case of international fraud and lack of protection.
​Action Taken:
​A formal international fraud complaint has been filed via eConsumer.gov (Reference: *******).
​All evidence of seller extortion and platform failure has been submitted to international authorities.
​WARNING to the global community: Your personal data is NOT safe on AliExpress. Their internal system is a loop of automated scripts designed to protect scammers, not victims. Stay away!"

AliExpress Buyer protection is fully fake! Fraud and deception does not violate platform regulations!
In 2026, AliExpress became a completely untrustworthy marketplace!
The seller could send you even their dirty underwear instead of the product, but AliExpress will refuse your refund or just give you a few pennies back!
Never ever trust - that seller or customer support will "solve your problem, give you a full refund, or send you a good product as a replacement"
It is always a deception and lie, in form of a "template-formal" answer.
Buying on AliExpress will only leave you disappointed, wasting your money, time, and nerves (or better not to buy on AliExpress anything more expensive and complicated than flip-flops)

I paid for a new ZX-DU99D3X8 motherboard from the Bolaze011 Store.
The seller sent me a broken, used board. In a dispute, AliExpress's decision was to refund only 20% of the money spent.
So, in essence, I bought useless junk from this marketplace instead of the product I needed.

Order No. ************** was placed on 28 Dec with a promised delivery by 23 Jan. It is now 9 Feb, and the package is still missing.
Despite the delay, AliExpress rejected my refund request, stating I must wait 55 days for the "guarantee" to apply. Essentially, a one-month delivery promise is treated as a four-month commitment. It is hard to remain a trusting customer when "guarantees" are used to delay refunds rather than ensure service.

If you love going around in circles, talk with AliExpress CS by all means!

I am a new (and currently former) AE customer, and my recent experiences have made it clear that customer service is a structural weakness of the platform. My most recent issue involved a replica designer blazer marked "delivered" by tracking, which I never received. The seller refused a refund, and AliExpress sided with the seller without examining any further. Their policy for "providing evidence" of non-receipt is flawed on purpose to not refund customer.

When I asked how to appeal, I was told I needed a signed and stamped declaration from the logistics provider stating I did not receive the item. This requirement is functionally impossible for a consumer to obtain. Requests for clarification or alternative evidence were ignored or met with repeated, scripted responses that never addressed the facts.

Customer service appears optimized to close tickets quickly rather than resolve issues correctly. Policy language is repeated verbatim, even when it contradicts prior communications or ignores the actual circumstances. The process feels designed to protect sellers while leaving buyers without recourse, particularly in cases where tracking systems are flawed or misdeliveries occur.

Until AliExpress reforms its dispute process and trains representatives to engage with the substance of customer claims rather than simply restate policies, I cannot recommend relying on their platform for secure or predictable transactions.

While AE tends to side with the seller regardless of the situation, your credit card company might not be so one-sided. Open a dispute with your credit card company and use AE's copy-and-pasted scripts to satisfy your good-faith attempt to talk with the merchant.

I bought a Sony thumb drive on AliExpress that got bad on me after just 2 months, but of course the 30-day refund/return period just expired. Now I know the 3TB claim it had was bogus and it's a definite garbage they sold me. DO NOT trust AliExpress! It's a simple Fraudulent business selling FAKE items with counterfeit brand names. It's the same as putting a match to your cash and burning it.

I am writing this to warn every potential customer: AliExpress is practicing unacceptable business tactics.

I paid for an order (X50 with vacuum kit), the money was deducted from my account, and then the transaction completely disappeared from my order history.
Despite providing the unique ARN (Acquirer Reference Number) from my bank, their support agents admit they cannot find the transaction in their system.

They have my money, but I have no product and no record of the purchase on their platform.

This is a complete lack of transparency and professional conduct. I have already initiated a formal chargeback/dispute through my bank's legal department.

Do not trust this platform with your money; if a technical error occurs, they will simply 'delete' your purchase and leave you fighting for a refund.

Absolutely disgraceful service.

Documented dispute – AliExpress refuses refund

This review concerns a real dispute with AliExpress involving two orders shipped in the same parcel:

Orders:
**************
**************

The parcel was marked "delivered" on December 22,2025, but was never received. Colis Privé carried out two investigations and confirmed the parcel was lost.

AliExpress acknowledges an "abnormality" in tracking but refuses to refund, arguing that the carrier's official loss confirmations are "not valid proof".

The delivery company explicitly confirmed that no other document exists in lost-parcel cases.

This situation forces the customer to bear the financial loss despite full cooperation and evidence.

I am requesting an immediate refund. AliExpress can identify this case internally using the order numbers above.

UPDATE – After AliExpress's public response

AliExpress has now replied publicly with a generic message claiming they are "committed to helping" and asking me to contact customer service and provide evidence.

Here is the factual reality, for transparency:

From December 22,2025 to January 16,2026, I have spent more than two hours per day dealing exclusively with this lost parcel:

Daily contacts with AliExpress via online chat

Multiple email exchanges with AliExpress

Multiple phone calls with the delivery company (Colis Privé)

Two full internal investigations conducted by Colis Privé, each lasting 7 days

Both investigations formally concluded that the parcel was lost by the carrier and never delivered.

The delivery company explicitly confirmed that no additional document exists in lost-parcel cases beyond these official confirmations.

Despite:

Full cooperation,

Extensive time spent,

Official carrier conclusions,

And the fact that I am a loyal AliExpress customer for over 6 years,

AliExpress still refuses to refund and continues to request "valid proof" that they know cannot exist.

This public reply does not reflect what happens privately. It is a standard, deflective response that appears helpful while responsibility is systematically denied.

This contradiction between public messaging and private handling is exactly why this review remains accurate and necessary.

UPDATE – Response to AliExpress's public reply

AliExpress has now posted a publicly polite and reassuring response, asking me to "contact customer service" and "provide evidence".

For clarity to future customers, here is the reality:

I have already contacted customer service dozens of times via chat and email.
I have already provided all possible evidence, including official loss confirmations from the local carrier (Colis Privé).
The carrier has formally confirmed twice that the parcel was lost and never delivered, and that no other document exists in such cases.
AliExpress has acknowledged tracking "abnormalities" privately, yet continues to refuse any refund.

This public reply gives the impression of cooperation, but does not reflect the private handling of the case. Privately, AliExpress keeps requesting "valid proof" that they know cannot exist, effectively blocking any resolution.

This discrepancy between public communication and private refusal to act is precisely why this review remains accurate.

Important for future customers:
If a parcel is lost by the delivery company, even with official confirmation, AliExpress may still refuse to refund, leaving the customer to absorb the full financial loss.

I received an order confirmation email that told me it would send me a shipped confirmation email. Two weeks after ordering, I had not received another email from them, or the unit so I went to their website, where it clearly stated that it had not even shipped yet and wasn't pending shipment for another 17 days. So, I CANCELLED the order and got it from somewhere else. They sent it anyway and now Refuse to let me return it. Their Refund Policy SAYS that the first 5 items CAN BE RETURNED for the Reason "No Longer Needed" for free... but THAT is NOT an option in their Return Reasons.
(Ordered 12-4-25. Canceled Order 12-18-25. Received unit and began back and forth w.Customer Service 12-24-25 (as it was still showing Not Shipped and would not yet LET me request a Return/Refund... just a Cancel). Received "Shipped Confirmation Email" 1-4-26.
Their Customer Service is NOT HELPFUL.
I just want to Return the unit, and they refuse to send me a Label.
DO NOT BUY ANYTHING FROM THIS STORE! YOU WILL REGRET IT!

I am reporting a clear case of consumer fraud. I received a defective item with a paint stain at my US address. (They sent a damaged children's outfit and cheated me out of a refund)AliExpress support explicitly promised a partial refund and instructed me to close my PayPal dispute to resolve it internally.
As soon as I followed their instructions and closed the PayPal case, they reneged on their promise. They rejected my claim, falsely stating that 'no evidence was provided'—even though I had uploaded high-quality video and photos directly to their Service Report system.
This platform protects dishonest sellers and uses deceptive tactics to trick customers into closing their payment protection cases. I have already filed a formal report with the U.S. Federal Trade Commission (FTC). Do not trust their 'Buyer Protection'—it is a scam.
Avoid AliExpress like the plague. It is a complete lottery. If you receive a defective item, you will never be able to prove your case, no matter how much evidence you provide. Save your money, your time, and your nerves — shop elsewhere. Don't be fooled by their empty promises. After I complained, they sent a response to my review saying 'we will investigate and resolve this.' It is a total lie and a standard tactic to stall for time. I have already been through this many times — they promise to help just to make you wait until it's too late to do anything. Their 'investigation' always ends with another refusal. Don't believe a word they say!
UPDATE:
AliExpress customer support has reached out to me and offered a 30% partial refund. I have officially accepted their proposal and am currently waiting for the funds to be returned to my bank account. I hope that I will receive my compensation as promised.
UPDATE: AliExpress processed the 30% refund as promised. I am satisfied with the final resolution of this specific case. Thanks for the quick response.

Order placed on: Nov 23,2025 Teclast T65 Android 16 Tablet Pantalla de 13,4"
I NEVER RECEIVED THE PACKAGE AND ALIEXPRESS WOULD NOT GIVE ME A REFUND.
THE PACKAGE WAS DELIVERED TO VALENCIA I LIVE IN ALMERIA., AS YOU CAN SEE ON THE ATTACHMENTS.

I purchased an item on AliExpress which was marked as "delivered", but was never received.
Despite providing factual explanations and requesting verification of delivery via GPS (which would objectively show the parcel was not delivered to my address), AliExpress refused to investigate this.

The platform required "proof" that is objectively impossible for a buyer to provide (contact with the courier), while simultaneously not allowing the upload of key screenshots showing the impossibility of contacting the courier.

AliExpress relies solely on a logistics status instead of verifying real-world facts. A purchase without delivery is not a purchase, but a loss of funds. I bought a product, not a status in a logistics system.

This approach shifts responsibility from the seller and courier onto the buyer and contradicts basic consumer protection principles. Claims of "fairness and integrity of the platform" are incompatible with ignoring verifiable evidence such as GPS delivery data.

As a result, I have lost trust in AliExpress and will no longer use the platform.

DO NOT buy from ALI Express. Placed order 6 weeks ago and still waiting. Invalid tracking # and information. Contacted many times to get refund,, still waiting. Lied to about everything by Bots. Prices seem low, but greatly increase if more than one of item is ordered. Claimed delivery but will not provide carrier name. There is nothing good about this company. Each item has different order # to add more layers of paperwork and false claims. DO NOT buy from them.

I have placed a number of orders with AliExpress and while I don't have any problems with them specifically, they use a last-mile shipper in the U. S called UniUni. Those people are useless. They have lost multiple orders of mine and do inane stuff like try to deliver to an office building at 8 P.M. or on a Sunday, whereupon they "lose" the package.

Don't ever buy from this site! You buy something at what you think is a good price, but once you have paid, you get an email with added duties and other fees. They will tell you it is charges charged by your countries customs. But I have bought from many online sites, like e-bay, Temu, Shein an more, and NEVER have I been charged such exorbitant fees. They charge at least 3X more than other sites, sometimes even more! And there customer service is a total waste of time! Beware!