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Don't do it. I'm telling you. Just don't do it. They'll find a loophole to not do it. If your AC and condenser parts aren't manufactured at the same time, they'll find a way out of paying for things. It's the biggest scam since ENRON.
Worse is their customer service. Be prepared for the run around. Mine took 4 days and countless hours being "transferred" and "let me put you on hold for a moments"
I was with AFC for 18 months when my A/C went out. After 8 days, they offered us $180 toward a $3,400 replacement. When I told them to cancel my account they told me a manager would get back to me in a day or so. RUN, don't walk away from AFC.
They do not cover anything don't waste your time. They are scammers. All they are good is to collect your monthly payments.
Love them was in the limited liability covarge they reimbused me 150 at most so i only lost 10 dollers
John was very knowledgeable and helpful. He explained the different options that were available and he made the process very easy.
Great to hear! Thank you for the feedback.
I came to afc completely dissatisfied with another home warranty company... Melanie made the transfer from there to afc with swiftness and professionalism... she was polite, friendly, and tremendously knowledgeable about the firm she represents... I was greatly impressed with the service I received...
First off I would like to say thank you to Kevin, he was very professional and spoke to me like a person... He made me feel like they really care about people...
Thank you for the feedback, we have dedicated account representatives for you in any case needed.
Very helpful in getting my policy renewed quickly. Also helped to ensure I didn't have to wait for the renewal.
We are pleased that you stayed with us for another year and look forward to taking care of your homes needs!
It is refreshing when you log onto web site, and have NO problems. Everything you need is on one page.
Our goal is to be fully transparent and user-friendly, thank you for your feedback on that!
Melanie is very knowledgeable about the services AFC home Club provide.
She gave me a best prices and best options as per my need.
I was with another company who you waited on hold for ever to file a problem and never got a straight answer. So since our policy was about to end called AFC home club and spoke with Maureen O'Leary and asked questions on why I should use AFC. She answered all my questions and asked could she send me the different levels and what they covered. It was not more than 15 minutes and I had all the info on my computer to look at. I picked the level we needed and signed up. Received the packet and then several months later we added a second home and worked right with Maureen. I called her direct number and talked right with her and got the second policy ordered. I feel great dealing direct with someone I have worked with to get the policies started. I love the direct dealing with the customer, make you feel like they really do care. I have had no claim but when I do will be sure I'm taken care of directly. Customer service was the key that sold me on AFC Home. Jerry R
Thank you for your feedback!
Seems like most parts that go wrong with appliances are not covered by AFC and those that are, are pro-rated according to age of appliance. Bad experience with AFC, left a bad taste in my mouth.
The service is great and the people are very nice. I had one issue and it was resolved very fast. The customer service was excellent.
Richard,
Thank you for your feedback it is truly appreciated!
Kevin signed me up and it seems like this company will work for you. I hope not to need them, but if I do, I am hoping the service will match the sign-up.
Thank you for the feedback!
Sign up was easy and the service outstanding. The people I've talked to were informative and so helpful. I'm so happy I decided to use this company. It will give me peace of mind!
Made a call to request a call and ended up signing up on the spot, answered all of my questions and gave me a very reasonable price. Definitely feel a lot better knowing that I'm protected.
Easy to sign up, person on the phone was very informative about the product and process. Everything should be this easy
We spent $1385 for a 3 year warranty September 2018. Our first call was April 2019 for a broken HVAC unit. Yesterday, we were told we aren't covered, so have to pay $7800 out of pocket for a new unit. What good is a warranty if they don't cover items when they break?
Kathleen, I am not showing you have a membership with AFC Home Club. Can you please give us a call at 866-242-0629?
I am a current plan holder. I currently have a 1 year gold plan for my home.
This company has me jumping threw hoops when i try to submit a claim, then depriciates everything out. So unless you own all new appliances this plan is worthless...
I tried speaking with the manager but he was of no help. Before you buy a home warrenty ask the question, (Do you depriciate appliances out based on age) Lesson learned..
I am a verified actual AFC home club member. My membership started 5/22/17. Plan summary: 3 Year Gold. Total purchase price 1295. 00$. Membership # CLR-*******. Valdez Homeland CA. DONT PURCHACE THIS PLAN! My heater was not covered because according to them it had depreciated. ( I thought only cars depreciated?) They payed 180.00, I payed over 850.00 to fix my heater. In addition, they cashed it out rendering it no longer a covered item. Lastly, I found out they cashed out my refrigerator after it was repaired. Finally, it has me wondering if the toilet they repaired this year has also been cashed out?
Thank you for being a member with us!