On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Read more about our Review Guidelines and the process we have against fake reviews.
Im using advcash, since 2 weeks, and its seems everything is going fine( verification support tickets, transactions from my brokers...)
I think there are exagerated bad reviews here.
If you are clean, everything will be just fine!
I was using AdvCash for withdrawal from Binance as they do not support MasterCard for withdrawal.
Was a little bit suspicious because I read some negative reviews but proceeded anyway.
When I sent money from AdvCash account to my debit card it said that the transaction was successful but I had not received any. After contacting support they told me that sometimes it needs a few days to process. After 3 days I received the money on my card.
A little bit stressful but worked out at the end.
Thanks for sharing your feedback. For this feature, the processing time indicated in your account is up to 3 business days. Sounds like everything worked as expected in your case, no need to be stressed :) We hope you keep using the platform, and we will do our best to make sure your experience is smooth. Have a great day.
Aware of them because u going to lose your money and privacy data
They falsely accused me of my ID is a fraud, just out of blue without any evidence... till this moment I'm trying to reach them in any way to prove that my ID is a fraud, but they do not even respond to me they hide, and they couldn't prove it and the worst part is I have gone thru all what they ask to provide extensive proof of all my Documents, My ID, Sources of Funds Evidence, Bank Statements, and yet they blocked my account regardless can you believe that? This is an absolute privacy Rip-off right there. And they will block your account based on AI, what kind of BS is this?
Their algorithm sucks. It highlights "suspicious" accounts and blocks them. Instead of verifying these issues directly with their customers, they simply block your access.
You could be the next Victim are you ready?
They will invent and come up with arbitrary reasons cuz you are just like a commodity in this equation
So when you(ِAdvcash) are unable to provide any proof of your false accusation,
Then it makes sense to assume you must have a compelling reason for that. They must be taking advantage of customers data for a greater benefit, All scams, and every good review you see here about Advcash.com are all fake. They must be paying people to come here to post something good about them. Their agents are here watching and writing good reviews about them. Don't fall for their trick. Don't invest or buy any crypto from them. They are going to block access to your account and ask you for all sorts of documents. After sending documents they will keep asking for more and of which, u know it will not end well. They are using customers' personal documents for something else. Very poor and rude customer support agents. Worse service ever.
Pro tip: Do not open an account with them!
Your account was blocked for identity document fraud reported by our KYC provider. We never actually said it was an 'automatic blocking', there are no such messages in your ticket. As long as there are no funds on your balance, this is essentially a termination of an empty account associated with fraud, a pretty everyday thing for any payment platform. This does not happen to legitimate users. If you believe this is wrong, we encourage you to settle this via legal action.
My first experience was good overall. I tried sending 100 euros and everything went just fine.
But as I sent a larger amount, it never reached my account. They say my SEPA transfer was not received even though I sent them the confirmation from my bank, and I called my bank to confirm the transfer was correctly executed. I have already opened 2 tickets (******* and *******) and both say the same. This is the worst company ever!
We are sorry you feel this way, Francisco. Please let us look into your case and see what can be done, our operators are already on it. Thanks!
Very competitive rates. Customer service has still a lot of room to improve specially with response time. Chat and phone agents should be given more power so they can actually check what is going on with your tickets instead of just sending you the template standard answer and apologise for the delay.
I had nothing but good service. No problem opening my account. Ordered the card and received it within 2 weeks. No problem transferring money and no problem using the card. I think most negative comments are due to people not following proper procedures.
ADVcash? No! No! No! I have a bad experience with online chat support and after a year my account was suspended for no reason. I wanted to know why but they refused to write the reason.
Your account was blocked for document forgery. You modified the issue and expiry dates of your ID. This is not something we tolerate on our platform.
Does not work!
Hard to register, I didn't succeed.
Three times I tried to verify the address, failed.
Always some problem
Thanks and goodbye, I do not recommend
Dear All,
My feedback related this company. I have created a account on Advcash. I saw it on Binance to ease crytpo buying. I have made my KYC to open an account and make a SEPA transfer to make fund deposit which is a basic thing.
Then problems happen:
- you need to create tickets to ask why the money is not on your account
- the customer support is replying to you they have not received the transfer yet please check with your bank
- when I have sent the proof of transfer of my bank, they are requesting the purpose that I have already stated when making the SEPA transfer and requested an ID (I made the KYC)
Finally all this pathetic process is to retain your money. We are in 2022 tha those kind of bank transfer should be a no brainer.
So you money is NOT SAFE in *******@Binance, you should remove them from the list for P2P.
Basically now I just want my money back as soon as possible.
Bernard
Bernard, your deposit was processed as soon as you submitted a document that shows your citizenship, according to the policies of our EU-licensed banking provider. At no point your funds were not safe as you claim, we respectfully disagree with this. If you did not want to go through the minor additional KYC that we had to request, you could ask for a return of your deposit, and it would have been done immediately. This was never about the funds per se, this was about you and your documents. We process tens of millions in transfers for all kinds of major merchants every month without any issues. Fully automated SEPA deposits without any KYC, AML or antifraud are not possible, this is exactly why Binance does not have it anymore. Thank you for your cooperation, and we hope you will keep using the platform without any issues.
Honestly I couldn't have had a better experience dealing with Advanced Cash.
Every time I had to talk to the support team via the website chat or by openning tickets I was impressed at how fast they replied with clear and easy to follow steps to solve my issues.
The first interaction was because I had to verify my address as part of the KYC(know your customer) requirements and all it took was sending them my internet bill and the address was verified.
The second interaction was because I wanted to increase my daily deposit limit so they told me via email what documents I could provide them with, I sent them the document and my limit was raised to the desired amount.
And finally I transfered quite a large ammount to my account via a SEPA transfer and even though they let me know in advance that there could be delays due to a large volume of SEPA transfers, my transfer was processed within the normal 3 business days period and once my balance was available in my account I was able to transfer the funds to their destination in a matter of seconds.
I don't know about these 1 star reviews on this page, I think many of them is because some people are unable to comply with the normal KYC requirements asked of them (some maybe for shady reasons) and then say it's Advcash's fault.
So in summary, I would/will recommend them to anyone I know given the chance.
Great job Advanced Cash!
Scammers steal money from your account. I used this dump for about 2 years, well, how I used it, there were small sums. As soon as real money appeared on the account, it was blocked that it was impossible to even log into it. They demanded a video call via Skype to allegedly confirm my identity, the uploaded documents were not enough for them. Even after confirming their identity through a video call and answering their bunch of stupid questions, the account was blocked, the money was simply stolen.
Don't use these scammers! I'm trying to sue them, because they don't even have a license and a legal address, it's just a sharashkin office, and the Internet is full of similar reviews, they just steal money. Bypass these scammers if you don't want to lose your money!
Here is the answer from this dump:
Dmitry, you have been running a scam exchange service using a fake account in the name of a person who does not even know what's going on, and during that video verification he could only answer our questions with somebody helping from behind the camera. We received numerous complaints from the exchange clients you scammed. You are the scammer here, and you are and have been violating our rules. The money you have on your balance is $150, and you owe them to a customer probably anyway. Funny of you to suggest we steal these peanuts when we process tens of millions every month. As soon as you prove the documents you provided are genuine and submit what we requested in your support ticket, you will be able to move your funds elsewhere. We don't want your trash business on our platform.
On Tuesday 7 December 2021 I moved USD1,700 from my bank to AdvCash. I then transferred this to Binance. The money never reached Binance. AdvCash says that I have a USD1,700 balance, but when I try to withdraw or transfer it, it tells me that my balance is zero.
I have contacted AdvCash support. They noted correctly that AdvCash shows no transactions on my account. That is true, it doesn't, but then how to explain the following:
1. The USD1,700 balance that shows on my account;
2. The fact that I unlocked 4 achievements when I transferred the USD1,700;
3. That USD150 that I transferred some days earlier and lost on a bad trade also does not show?
AdvCash suggested that perhaps I used a different account, but I pointed out that I only have the one. I have not heard from them since despite numerous requests.
Perhaps AdvCash is not a scam. Perhaps it just has unreliable technology and support that just doesn't care. Either way, just stay away from them.
Flavio, there were no 'numerous requests', you have one support ticket with our reaction to your request in about 20 minutes, after that you did not post anything in it. Not sure why you decided to misinform people about it. To make things sound worse than they are? Your account has 0 transactions and $0 balance. You could not have deposited any USD from your bank because we do not have SWIFT deposits, only SEPA in EUR. You seem to be very confused about where your money is (on a crypto exchange, according to your screenshot that you just sent) and what exactly is going on. There are no problems with your Advcash account whatsoever, you have not used it for any actual payments yet. Our operators will try to explain things in your ticket now, but please consider the possibility of taking this review down as the things you are accusing us of never happened.
It is so slow, and they don't try to improve this system at all. It takes days before you receive your money.
I have been waiting now for 2 weeks for the money transferred via SEPA (1001€) and not just for the money but for any reply at all. I mean I understand that they might be overloaded due to an increase of SEPA transactions but still, that is no excuse to not answer any questions.
So if you want to use advash to deposit money for example to your Binance account or so, better use a credit card and pay the fee as this way you will at least see the money.
I hope this will reach somebody in this poor company so I can get at least my money back!
Please post your support ticket number here or send it in your response to our request for details, and we will check what's happening and update your ticket ASAP. We apologize for any possible delays.
I tried to verify my account and got a SMS from them that my account is verified and when I tried to login then they blocked my account.
I dont know why Binance is working with such scammers. I wouldnt send them anything since they did this $#*! to me for no reason.
Do not use this company. They steal your crypto not matter what identification you give them. In addition anything you give them shows up for sale on the darkweb
Advcash is a fraud. They may steal your personal information and then use it to create fake accounts. Even in this digital age, they ask for ink-signed documents. Not even banks, government agencies ask that. Their management is still old-school. Just because they say they are a crypto exchange, doesn't mean they are advanced. Don't waste your time. HIGHLY NOT RECOMMENDED due to distasteful and mind-numbing procedures. Find an alternate.
We are sorry you feel this way and we apologize for any complications that may have taken place during your verification. With millions of users all over the world, our platform has never put any personal data of our users in any sort of danger. We absolutely do not use anyone's information for any purposes other than set in our privacy policy and user agreement. Unfortunately, compliance requirements are not easily changed, and with 100% of business done online, we have to make sure all documents are 100% authentic. We are sorry it didn't work out, and we hope you found a suitable alternative. Thanks for your feedback.
I ordered my debit card and received it in less than three weeks. I activated it and it works fine. I'm amazed by the variety of choices when it comes to transfering your funds. Also, when I had a query, they replied to me withing 2 hours! This is the fastest I've gotten a reply in such sites, PayPal usually takes 2 days. I would recommend it to anyone.
Not very comfortable to use for bitcoin transactions. In my case support answered in a couple of weeks but wasn't too helpful.
I have deposits my money using my bank now is over 24 hrs not released while m verified the reason said daily limit exceeded anyone help no respond from support since yesterday
Thank you for your awesome feedback! We are happy your experience has been positive so far, and we will keep working hard to make sure it stays this way. Let us know whenever you need anything.