I purchased my own $3000 battery powered wheelchair so I don't have to use the airlines (& other places) wheelchairs. My chair is FAA approved but yet I was detained for multiple hours, left in cue or the gangway while they made mechanical repairs to the plane. I had no access to food, water or a bathroom, crying all the while. I was forced out of my chair because they said my battery was not safe to fly. I was told I might not be allowed to board if I did not remove the battery from my chair. When I responded that I've never had to remove it (hence, the fact that it's affixed to the frame with screws & the cord is all wrapped around the frame with flex ties), that I was not physically capable of removing along with the lack of knowledge to comply with their request. A man got down in my face & said "if you keep refusing to cooperate, we are going to deny you boarding". I was not refusing, I simply was telling the truth & pointing out the obvious. I was never disrespectful to any staff. I am a disabled veteran diagnosed with PTSD/MST & chronic pain from an injury to my knees while serving in support of Desert Storm. I also have allergies & asthma. Asthma that is usually triggered by animals, flowers or pollen in the air. After I was allowed to board, I saw 7 cats & dogs pass by me. My eyes were already burning just from that. So I inquired what my rights were regarding those animals & my allergies because I could tell it was going to be an issue. After 14 days on a ship, all we wanted to do was go home & I had done a miraculous job of orchestrating everything so there would be no hold up anywhere. An AA employee got down face level with me & whispered in my ear that if I kept pursuing the allergy thing & insisting that I might need aid (ie oxygen) if I have an asthma attack from the animals & my rescue inhaler does not do the trick, that they will remove me from the flight. She said I suggest you take another mask from them & put it over your mask, turn your air vent on & be quiet or you won't be flying. AA turned a 9 hour day into 27 hours, rebooked me to be stuck overnight in an airport, taking a whole other day to get to my destination & offered me no accommodations, reimbursement for or even a food voucher. Other people on the flight got vouchers but not me!
I checked in with 3 bags & I'm 4 days after check in to the original nightmare flight & I'm still missing a bag with all of our brand new clothes in it. I suspect if it ever surfaces it will be mangled like the baby seat I saw from the same flight coming around the luggage turnstall. That thing was just loaded & unloaded & it was destroyed. Mine has been flying to Denver & Charlotte. Heck, it probably made it to Melbourne & back to LAX for all I know. Ridiculous! Can't get anybody on the phone to tell me where it is…when it might be here…NOTHING!
I have never been more traumatized & in fear for my life that this day being assaulted, harassed, threatened, humiliated & embarrassed by 5+ male staff on flight 1467 out of LAX.
I do not recommend flying this airline…pay the extra $ & go DELTA. Top notch service, nicer, safer planes & staff that does not discriminate or assault you.
If anybody knows a good atty who wants to take on AA, pls reach out. I have names & numbers to witnesses/other handicap people who were in the gangway with me.

Talk about the absolute worst experience ever! After getting married and having our honeymoon in Cancun…the nightmare began. We sat on the tarmac in Cancun for 52 minutes. Finally taking off then we get to Dallas. Since our flight was late, and we had a layover of 1 hour and 25 minutes before the delay. Immigration was a joke too. So needless to say we knew we were going to miss our flight. Called American Airlines to see if we could get another flight. Lady on the phone said they could get us out but wouldn't be until 830 the following morning. Also they would cover room and food for the delay. Finally get thru immigration, and now off to the customer service desk, along with about 70 other folks who were going to be missing connecting flights. After standing in line for near 2 hours there, we finally make it to the counter. The lady was very helpful, but trying to find a flight was a joke! She tried sending us to any airport possible. Said if we wanted to make it back to Portland we would have to wait 48 hours in Dallas on our own dime. Not even a voucher for food! Their best option was to send us to Philly the next morning, have a layover there for 7 hours then fly us to Seattle…. And from there find our own way home? I don't think so! I paid for a round trip flight to Portland Oregon! We sat in the airport all night long, and they had taken our bags from to us for the flight to Philly. While we were waiting at the airport, we decided to look for flights on other airlines. Figured we wouldn't find anything since the ticket agent at AA said they couldn't find any other flights on any other airlines. After looking for 3 minutes we found a flight from Dallas, to LAX, then to Portland oregon the next day. So we decided we wanted to book that flight, but tried to be proactive and get our bags back so they would be with us. After phone calls and more phone calls, we couldn't get any answers. Decided to book it and say the hell with AA since they had been no help since the first moment. We went to the ticket counter for AA at 330am to see about getting our bags. Lady was very rude about it, and said she put it in the computer to get our bags back, but didn't know how long it would take and we just needed to go wait. Wouldn't even cancel our flight we weren't going to take, or even make a simple phone call to baggage to get our bags! After waiting 40 minutes for our bags we had to catch our delta flight so we had to leave. Come to find out, our bags were sent to 3 different locations…. Dallas, Philly, and North Carolina…. What a joke! Once we FINALLY made it back to our destination in Portland, 37 hours later mind you, we had to put in for missing baggage. After this experience, American Airlines will NEVER get my service again, and we have let all our friends and family know about how horrible this customer service is.

Today (October 23,2021) we were headed back to Ohio, leaving from Maui. The morning of the flight they moved the time of the flight from 6:10pm to 8:50pm Maui time. We had to turn in our rental car at 5pm. When we got to the airport at 4:15 they wouldn't let us check our bags until 3 hours before loading time (loading time was 8:05pm so we had to wait in no air conditioning until 5:05pm to check our bags. Then we get through security and are sitting at the gate when they announce at 5:45pm that our flight 116 is canceled. So they told us over the intercoms to get our bags and go to the check-in counter. We go down to the carousel where the bags for our flight is suppossed to be and our bags are nowhere to be found. After waiting around the baggage carousel for 30 minutes we still see nothing. So we go to the check-in counter where there is a HUGE line. We waited in this line for 2 HOURS and in that time they have only helped 3 customers. I walk up and asked one of the customers what they were doing and they were handing out vouchers for food and hotel stays. It was taking on average 45 minutes per customer and we were about 30 people back in line so we booked a flight through Alaskan airlines and they got us back home on a Sunday, October 24th. This is the most unexceptable experience ive ever had with an airline. We were standing in no air conditioning for 4 hours in 85 degree weather, had to go through security twice, and not once did we even get a simple apology. I hope this company goes under so they can be forced to stop screwing over their customers. Will never fly with this company again and will vehemently campaign against this airline to anyone who will listen.

STAY AWAY! Pay more money with another airline, it's NOT worth it! I had $1900 out-of-pocket expenses American is refusing to reimburse me for. I have been a customer of American Airlines (AA) for many years; I hold a Premium AAdvantage Card (with over 110K points) and I also hold an Admiral's Club Card as well. On 8/14/21 I was on vacation with my family (wife and two children) returning home. (Note: Flight Attendants were very nice in-flight) It started off with the flight from Savannah to Charlotte. We were supposed to depart at 12:43pm, with a connecting flight to Boston at 3:02pm. The flight kept getting delayed (and terminals moved) and we did not take off until almost 2:45pm (Already missing connecting flight). On top of that, the aircraft had a poorly working ground Air Conditioner (87 degrees outside; did not work well in the air as well). We were then diverted to Willington NC due to a ‘pop-up' storm. We sat on the tarmac for over 2 HOURS with no ground A/C. Finally, they moved us to a terminal; where we sat for another 3hrs. We then attempted to get a secondary flight home (since we missed our connecting flight) and we were given the "OPTION" of flying back to Boston 2 ½ days later, which would be the ‘earliest flight' for four people. To make it home on-time for work, we booked with another airline (4 tickets). We finally took-off and got back to Charlotte at 10pm. American Airlines gave us no information when we landed, nor was there anyone to give us direction after landing so late. We rented a hotel room and paid for an uber to/from the hotel. (We also had to pay for additional day of parking and a day of kennel for my dog after finally making home). This mistake of American Airlines cost me in total $1,900.00 because of the original delay of flight (weather was fine up until our LATE landing point). I filed paperwork online with AA Customer Relations. I was THEN contacted by AA customer relations (after two weeks after putting in a ‘complaint' and request for reimbursement) and they informed me that "Only the hotel would be reimbursed; we do not cover other ‘out-of-pocket' expenses, since they offered me a flight home 2 ½ days later…SERIOUSLY? I went as far as speaking to a Supervisor at AA who also reiterated the same information. Their new logo should be "AMERICAN AIRLINES, SOONER OR LATER WE'LL GET YOU SOMEWHERE..."

Read my story please. I have never received the worst customer service from American Airlines until the summer of 2017 from Sharon. The Manager Sharon has zero customer service skills. I will start by arriving at the airport around 2:30 a.m. There was an older woman directing people to the kiosks. I started entering my information at the kiosk and I never received a self-tag to put on my suitcases. I went back to the front desk hoping someone could assist me, but the woman that was putting the suitcases on the belt said I am sorry I dont have a computer here. I cant help you. They all say, "I can't help you so you can get off their hair." You need to retry again. I went back to another kiosk and restarted the process again. I still did not see anyone available to assist us. There were 2 people trying to assist about 75 people. My husband already finished up with his check out and proceeded to help me. I noticed when he started pressing buttons it was charging us 70 dollars. I asked him what is the suitcase fee? He said, $25 dollars. I said wait a minute lets get someone to help us. We flagged the woman working for AA and she proceeded to tell us to submit it and ask the front desk for a refund since we did not mean to choose that option. I explained the issue to one of the service people that was there and she said we cant help you with that. I said how is that so, that you cant help us with that. I asked to speak to a supervisor and she came a few minutes later and explained the situation to her. Her eyes enlarge and she moved her lip to the side and her laughing wrinkles become more predominant to try to intimidate me. She proceeded to explain the policy, which she clearly stated that I was charged twice for our suitcases and she said that I meant to choose priority. I did not know what the hell priority was and if I hit submit that I must have agreed to it. I also asked her how can your system accepted my money twice, but you cant refund the money back. She said, I dont know.

When my husband came back home 7/23 American Airlines delay his first flight and he missed his flight to Chicago. He was expected to come home at 9:15 p.m. and arrived past mid-night. My daughter and I traveled another day our first flight took off 10 minutes later, but the second flight to Chicago was delay and yes, we also arrived after mid-night. I expected a much higher level of service from American Airlines and I am quite disappointed. I am no longer travelling with American Airlines and I expected a refund for extra $50 dollars plus the $70.00 they took when I did not agree to, but was advised to submit to complete the transaction. I know you might think that I am just another customer complaining about something, but I have the flight numbers and dates when our flights were delay. I just hope we can all stand up and unite so all consumers get better service, respect and dignity. We all work so hard for our money to have another big corporation step all over your hard-working money. Here are all the flight numbers AA233, AA2622, AA2394, AA1520 and AA2394. Traveling dates 07/23,07/30 and 08/03 if you don't believe me. Don't travel American Airlines. Thank you for reading this and good luck when you travel.

American Airlines sucks!
Their planes are all in need of service. I have been on 2 flights from Miami to Montego Bay that had to turn around due to mechanical problems.
They lost my luggage for a week on a DIRECT FLIGHT.

This past June 30th, we had 12 delays leaving Mobay due to "mechanical problems". We missed out connection, and re-booked me to row 23, MIDDLE SEAT, THE NEXT DAY, when we paid for priority first class due to a recent back fusion. (January 2016 surgery)

CARTER who messed up the re-booking on purpose, failed to give us the "distress voucher" for a lower rate on the Miami Intl Hotel bill that was $168.00, plus the FIRST CLASS DINNER we did not get.

I had to use TWITTER to get one of their TEXAS EXECUTIVE CRONIES, to call my home. They kept saying, "because you are angry I was going to send you 2 more $200.00 vouchers, but not anymore. ANGRY because you took over a MONTH TO CALL US so you with hold compensation I DO NOT WANT ANYWAYS?

That; s rich... cheapskates with their take over... they are going to burn and crash and go out of business, Worst record of EVERY AIRLINE at LOSING LUGGAGE and most delays too... because their planes are flying when they should be getting serviced,

They emailed me 2 useless vouchers that do not make up for the MONEY WE SPENT ON FIRST CLASS They now claim they have reimbursed my AA credit card $73.00 (THAT'S IT) but since I canceled their stinking card while fuming in MIAMI, I do not see how we will ever get that insulating refund back.
I would not get on an AA flight for free... the vouchers will be given to MAKE-A-WISH.

Last week, a plane caught on fire in the air.
They are in denial of their planes conditions over greed.
They only give service to BUSINESS PEOPLE who fly 3 x's a week/
They asked me to give them a second chance and they blew it again.
I was suppose to be ticketed all the way through with a wheel chair, but when we landed late in MIAMI, there was no wheel chair and NOBODY to drive the electric car they shoved me on for 30 minutes! I was abandoned in a hallway where NOBODY would have ever seen me. My husband when looking for help, but there was no person available to drive it, and it was only 7:30PM. I was in tears trying to hobble with my cane, around the corner, to a seating area. It was the worst nightmare of a flight. 2 days to get home.

Then, some "CARTER" woman in re-booking(MIAMI) gave us a ticket to PHILLY with no seat, and no ticket for the next leg to BDL. (we were suppose to go from MIAMI to BDL.) They violate ADA laws all the time.
I saw MANY HANDICAPPED humans slumping to the "back of the bus" where they stuck me. THEY DO NOT HOLD ANY BULKHEAD SEATS FOR DISABLED HUMANS AS REQUIRED BY LAW... NEVER EVER!

Karma knows everyone's address Connie Garrison, in the AA TEXAS office.
What a douche she turned out to be.
She said she was going to give us $600.00 back in cash that turned out to be ZERO.
I tweet the US- DOT law to them every day and I will continue to trash them as often as I can.
I have also filled out the US- DOT Complaint VIOLATION FORM with a copy of my itinerary plus all the ticket stubs. I SAVE EVERYTHING and it will all be attached to the complaint that comes with a $275,000.00 MINIMUM FINE for them "abandoning a disabled passenger and having NO WHEEL CHAIR or electric car when I was ticketed all the way through to have this,
We paid $2,200.00 for the WORST FLIGHT OF OUR LIVES.
US - DOT accessibility rules under the Air Carrier Act (14 CFR part 382)
Aviation Consumer Protection Division C-75-D

BACK TO JET BLUE.

You cannot get worse unless you are USAirways