19 reviews for 24HourChargers are not recommended

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Rick B.

New York

2 reviews

2 helpful votes

Battery Hop billed as 24 Hour charger = may last for 24 hours

June 29, 2017

Battery Hop billed as 24 hour charger essentially stated the could not replace my defective replacement charger that failed after 2 uses because it was already a replacement. The initial one felt like "it could burst into flames" straight out of the box and I returned after 60 days.

Emily B (BatteryHopp)
Jun 28,13:02 -05
Hi there,
Thank you so much for your reply. As much as we want to process your request, but we already have sent out a replacement unit for you. We have escalated the matter to the upper management but as per policy we could not provide another replacement charger either refund. Upper management have instructed us to instead give you a 15% discount if you would re order from our site.
We thank you so much for shopping with us. Have a nice day!
Best regards,

Bottsky
Jun 27,16:50 -05
I am sending this detail so you can look over the entire transaction. As a person who has been in distribution with pride my entire life I would be mortified by this list of events. I have received two defective units along with other pain points over this transaction. Based on my 2 experiences I can not confidently use your product as if appears to be a hazard. Please issue an RMA# and credit as I do not want a third one. You have had since the 19th to support this request. Please expedite.

THIS IS THE HISTORY

Placed order #******* on 03/13/17
On request ******* 03/22/17 advised charger felt like it could burst into flames.
On 03/23/17 provided Serial # to validate correct charger ordered.
On 3/24/2017 BatteryHop provided RMA******* for order 2034
On 5/23/2017 I contacted BatteryHop asking if the RMA was still good. I was not utilizing the laptop much due to screen time limitations because of a head injury and had forgotten. When I did use it, it stopped working.
On 5/23 BatteryHop kindly authorized use of the RMA
On 5/25 I sent the complete unit including duck head cord back using the RMA*******
On 5/30 my defective unit was received by BatteryHop
On 6/6 i followed up since I had not heard anything.
6/6 BatteryHop emailed stating shipped and delivered in 3-4days
6/12 I received an Email stating there was an inquiry that my order was not received or the wrong item received. I had made no inquiry. I found your tracking and noticed USPS never showed the package picked up from your facility. You sent an email that it is going out 1st class mai lon order ******* on 6/12.
06/15 I received the order but no duck head extension cord. I had sent the original complete unit back order #******* including the cord. Never did get a response on the duckhead
6/19 I sent inquiry updating that the charger with no load on it, while attached to a surge suppresser popped, we smelt burnt electrical and it no longer worked. Because of my 0 for 2 experiences, perceived safety hazard I requested pick up and refund.
6/20 BatteryHop asked for a picture as proof to authorize replacement via upper management approval.
6/20 I responded re-iterating that I want a refund
6/21 BatteryHop said: As much as we want to process your request forrefund but we already have sent out a replacement unit for you. We already reported this matter to the management of your request, cause once we processed replacement out we can no longer process for another replacement nor for a refund. This account will be reviewed by the management if your request will be approved or not. Please allow 3 to 4 business for that well notify you via email as soon as possible. Your order has already been marked for the appropriate action that you have asked for. You dont have to reply back to this message.
6/21 I said I will be disputing tin on
6/26 I sent I sent my request for pick up and refund on 6/20 as my replacement after 2 uses, while attached to a surge suppressor and with no load popped and smelled of burning electronics. Since the first unit got so hot that it could not be touched, then failed and the second unit did not last more than two uses and smelled like it burned, I do not want a replacement as your product appears to be defective and dangerous. I have been patient, please honor my request.
Rick
6/26/ You sent Thank you so much for your reply. As much as we want to process your request, but we already have sent out a replacement unit for you. We have escalated the matter to the upper management but as per policy we do not grant refund if we already sent out there placement charger,
The management instructed us to inform you to instead give you a 15% discount if you would re order from our site.
We thank you so much for shopping with us. Have a nice day!
6/26 I sent But the replacement does not work!
6/26 Your last email said basically the same this as the 6/21Email. 3-4 days review.
-----Origi