1Day.co.nzReviews 127

Caution Purchasing electronics from 1-Day

Before purchasing any electronic products from 1-Day? Please read the below.
This has been the worst experience I have ever had in purchasing from any Company.

I purchased a referb IPhone 6+ on the 8th March 2017 for $699.
The unit was purchased for my wife who looked after the unit like an egg in a cake, it was in a quality case with a quality screen protector.

In May the screen became non responsive and started glitching at the top.
I followed the 1-day warranty process, sending the phone and all original packaging back to them for checking.
After several follow ups from me, three weeks later they told me the phone was bent and they would not cover it.
I asked for another opinion and they said they gave it to a tech who confirmed it.
Their service report said that 4 people has viewed the phone, two could see a bend, two could not and the final tech could. The unit was never properly diagnosed or dissembled for evaluation.

I researched myself and found that this is a known fault. I also contacted Apple for help. Apple were fantastic trying to help, 1-day stalled dealing with them also, and would not provide them with further evidence such as photos.
I asked for the phone back so that I could take it to an Apple authorised service centre.

I did this and got a service report saying that the unit indeed had a very slight bend but, that it also had another fault. Both Faults were not caused by the bend.

On receiving the report 1-Day told me that the service centre was not Apple authorised and they would not accept the report. I replied with proof that they are.
It is now three weeks and I have not had a response.

Apple has since replaced the phone themselves through the Authorised Apple Service Centre I took the phone to.

It is unfortunate that dealing with an International company such has Apple has been an exceptional experience with their customer care, attention to detail, and their willingness to go the extra mile,
While dealing with a New Zealand company such as 1-Day has been the worst experience that I have had with any company suppling goods or service in my 22years associated with the electronics industry.

I want to make sure as many people as possible are aware of the potential nightmare dealing with this company
DO IT AT YOUR OWN RISK!