ZAFUL
Questions & Answers
I wish to get an address to return an order to This website does not give any return addresses Unacceptable! Fraudulent and Scamming women of Australia. Does anyone know an address I can use to send items back to?
Asked by liz b. on 11/11/2015
5 Answers
Charlie F.6/3/2016
Dear liz,
We're very sorry for your concerns and the issues you have raised.
We need to confirm the problem then authorize the return.
Please refer to our return policy here: http://www.zaful.com/returns/
If any question, please email to [email protected].
Best Regards
Zaful Customer Service
We're very sorry for your concerns and the issues you have raised.
We need to confirm the problem then authorize the return.
Please refer to our return policy here: http://www.zaful.com/returns/
If any question, please email to [email protected].
Best Regards
Zaful Customer Service
ANJUM S.11/12/2015
Personally, keep what you got, you are lucky, you GOT anything. Gift it to a friend... if you sent it to them, you will never see it again... that is just my 2 cents:-)
Lee E.11/11/2015
Here's a link on their website: http://www.zaful.com/returns/.
FYI: "IMPORTANT WARRANTY NOTES
- All returns must be reviewed and authorized by our customer service team. Once we approve the return, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
-All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
-We do not accept product return and exchange for the following items: clearance items, discounted items, intimates, underwear, socks, tights, swimwear, earrings, and all items listed under the, swimwear, hair accessories and beauty categories.
Please contact our Customer Support Team for further advice，we will do our very best to assist you."
FYI: "IMPORTANT WARRANTY NOTES
- All returns must be reviewed and authorized by our customer service team. Once we approve the return, you will be provided with an RMA form. Returned items without RMA form will not be accepted.
-All returned items must be in brand new condition, unused/unworn, unwashed, come with all original tags and their original packaging.
-We do not accept product return and exchange for the following items: clearance items, discounted items, intimates, underwear, socks, tights, swimwear, earrings, and all items listed under the, swimwear, hair accessories and beauty categories.
Please contact our Customer Support Team for further advice，we will do our very best to assist you."
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