ZAFUL
Questions & Answers
Having problems with the price of some jewelry, did a live chat but agent couldn't really help me & wasn't making any since I sent him another comment after several comments back & forth & got message: chat has been disabled by Zaful so they just shut my chat down. Their US customer service number doesn't work & you can't even leave a message. Have been trying to place an order for over 4 days & still haven't gotten resolution on pricing problems.
Asked by Kim F. on 9/30/2015
3 Answers
Charlie F.6/6/2016
Dear Kim,
We would like to offer our sincerest apologies for the issue.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index.
Best Regards
Zaful Customer Service
We would like to offer our sincerest apologies for the issue.
We are sorry to hear you've had difficulties to reach us. Our customer service is available 24/7 on the livechat and via the tickets. We reply to all tickets within 24 hours.
If you prefer to contact us on the phone, please call us from Mon-Sun 07:30 to 18:00 (UTC +8) on our USA helpline number: 1-720-346-9332.
Please offer us your order number then we check the issue. You can submit a ticket to our support center here https://support.zaful.com/faq/index/index.
Best Regards
Zaful Customer Service
Janell C.12/9/2015
I chatted so they still have chat as of early December 2015. But you will not get anywhere with the chat.
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