logo

YOINS
Questions & Answers

1,603 reviews
217 questions & answers

I need to return an item, but unfortunatetly I do not have an order # because I did not get a receipt in the box. I also need a prepaid lable to return the item I purchased being that the cost of shipping it back may be more than the cost of the item. The item was not sized correctly and the item cannot be worn. Please email me at [email protected] thank you Maureen Bolembach

Asked by m b. on 1/29/2016

5 Answers
Angel S.3/23/2016
Dear Maureen Bolembach, our customer service representative has contacted you. Please check with your mailbox. Best regards, Yoins team.
Khalisha M.1/29/2016
The order number should be in you confirmation email. Quote that number when you email and they'll probably give you a full refund
Kelly T.1/29/2016
If you email them they should be able to help. I think the site is terrible and the items don't come as discribed
donna p.1/29/2016
If you email [email protected] and tell them your situation I am sure they can help. They are very nice to deal with.
Jana N.1/29/2016
Hi. Yeh send them an email. They are very helpful and quick.if the problem it's on their part they will refund you the postage.
I had a wrong size jacket sent. Got the money back for the postage and a new jacket very quickly

Add your answer