The RealReal
Questions & Answers
Just wondering how I could possibly buy a designer bag with not seeing full pictures and then be told no returns. That is unacceptable if I want to make a purchase. How do I know the product will look like described exactly and that it will be authentic? Reputation is not that high.
Asked by Sally G. on 1/15/2016
3 Answers
rare j.1/23/2016
I've had several friends to purchase from this site and the packaging is terrible. Some of their products were JUST OK while others were not as described. This company is doing false advertisment in regards to checking out the autentication of the products or they have employees that do not know what they are doing!
Kristin R.1/16/2016
Sally - don't believe them. I bought my first item. Supposedly a Kate Spade bag. Except it was a Kate spade bag (black) with a Michael Kors strap (navy). They offered to take it back for a site credit (really?!) and I lost on shipping both ways. They say that they have an authenticity team but this is something that even an untrained eye can spot. Horrible, horrible. Never again!
Stan G.1/15/2016
Hi Sally!
We have on site trained authenticators who examine all of our items. All key authentication points including age, serial numbers, quality of materials, hand of the item, brand history, color, size, etc. are considered when authenticating the item so we 100% stand behind the product we put on the website. Our team is very knowledgeable about the counterfeit items that are on the market and give their stamp of approval before the items make it to the website.
All of our items are photographed individually on site so the picture that you see on the website is the picture of the exact item you purchase. Our photos are high resolution and if you hover over any of the items on the site you can zoom to magnify your view.
If you are looking for additional photographs, we have product specialists on site who can accommodate any request you have, including additional photographs taken by the specialist themselves. You're also going to want to pay attention to the measurements so you can get an assessment of sizing as well as the product description to see if the item comes with straps, tags, locks, etc.
Additionally, if there is ever a case where you receive and item you're not 100% happy with please call our Customer Service Department. All handbags are final sale but we're happy to review your case and discuss your further. Our team can be reached via email at [email protected] or via phone Monday - Friday 8am - 5pm PST.
We have on site trained authenticators who examine all of our items. All key authentication points including age, serial numbers, quality of materials, hand of the item, brand history, color, size, etc. are considered when authenticating the item so we 100% stand behind the product we put on the website. Our team is very knowledgeable about the counterfeit items that are on the market and give their stamp of approval before the items make it to the website.
All of our items are photographed individually on site so the picture that you see on the website is the picture of the exact item you purchase. Our photos are high resolution and if you hover over any of the items on the site you can zoom to magnify your view.
If you are looking for additional photographs, we have product specialists on site who can accommodate any request you have, including additional photographs taken by the specialist themselves. You're also going to want to pay attention to the measurements so you can get an assessment of sizing as well as the product description to see if the item comes with straps, tags, locks, etc.
Additionally, if there is ever a case where you receive and item you're not 100% happy with please call our Customer Service Department. All handbags are final sale but we're happy to review your case and discuss your further. Our team can be reached via email at [email protected] or via phone Monday - Friday 8am - 5pm PST.
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