The RealReal
Questions & Answers

You should be hesitant. I worked at Neiman Marcus. Be hesitant. Especially if it's for a gift. Wouldn't take the chance. They are human and It's your hard-earned money.

TRR has terrible customer service. They are quick to answer you now but when you make a purchase and want answers, they take a long time and only care about how much money they can get from you. Don't buy from them.

I just bought a famous designer jacket and the jacket is fake with a fake label. Is really with the idea to mislead customers. I will take some legal advices. I work in fashion between Paris and U. S so easy for me to see the authenticity.

Hi Mariella,

We're happy to answer any questions you have about our processes, our products, our policies, and how we authenticate any hesitancies you may have. We take our customer service and customer feedback very seriously so while a number of the customer that have posted here may have had unpleasant experiences with us, we try and connect all of them with a manager on our side to help resolve their issues.

Please reach out to our Customer Service team with any of your concerns - you can reach them via phone at 855.435.5893 from 9am to 8pm EST or via email at: [email protected]

Happy Shopping!