TBdress
Questions & Answers

Yes I ordered a dress and has yet to receive it. It has been about two months now. Who do I contact?

Asked by Vanessa W. on 6/1/2015

5 Answers
Karen P.6/5/2015

J F.6/2/2015

Did you call their customer service dept. They are not very helpful, but at least if you need to make a claim for your credit card dispute, you will have a paper trail of proof. They are not a very good company.
Momma T.6/1/2015

When I canceled payment with American Express I finally got a response... problem is, their time had already runout. Prom was that weekend. My advise is: go thru your credit card company and cancel payment. Tbdress will respond quickly... I have no idea if you will ever get your dress...
JJ A.6/1/2015

That's the most difficult part. Because they are overseas it is impossible to contact them due to the time difference. They communicate through emails, but it they have a million excuses as to why you will not receive a refund. Sorry, but you will probably never see your merchandise!
sarah l.6/1/2015

If I were you o would cancel payment. You will hate what you get if you ever get it. They will no doubt contact you if you cancel payment.

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