SmartCustomer
Questions & Answers
Im sitting here re-reading all this. Even this websites name says it all: SiteJABBER.com taking jabes at websites. Since when is taking a jab at someone or something or jabbing a good thing?
Asked by Joe D. on 8/17/2011
5 Answers
Joe D.8/17/2011
Tyler that is not always true. More people deliberately seek out review sites to post negative reviews. Not the other way around. I could have a website with 1000s of customers. All it takes is one customer to order something they did not like or agreed to a policy they later disagreed to and post 1 negative review... and that can be damaging for our business.
Voicing an opinion is not what is questioned here... if it is a valid opinion or complaint. What is being addressed is that anyone can sign up an account with any free email address and file any type of complaint about any website. And the website owner does not have any recourse to address the situation.
Maybe what this site should do is be proactive... and be honest about wanting to help create a better online community and flush out fraud. When people want to leave a review, they have to leave a verifiable phone number. By doing that... it will probably weed out most of the bogus people and secondly, it can be used to confirm if the complaint itself is bogus. If I had a problem with a company and here to file a complaint, which I did... If I was asked for my phone number... that would verify me, but then I should be asked if I want the site owners to contact me about my complaint... and walla... you know if it is a real complaint or not based on their reply. If they say no... then it was a bogus complaint. If they say yes, then the customer is open to a possible resolve. Why
When a site does receive a complaint... then you should allow that site to log in. And view the numbers of those customers with complaints... and allow them to communicate with the customer to come to a resolve... thus making for a better community. No?
Allowing any type of complaint from anyone is not helping the community. You only provide a vehicle for further malicious and more then likely fraudulent complaints.
Joe D.
Voicing an opinion is not what is questioned here... if it is a valid opinion or complaint. What is being addressed is that anyone can sign up an account with any free email address and file any type of complaint about any website. And the website owner does not have any recourse to address the situation.
Maybe what this site should do is be proactive... and be honest about wanting to help create a better online community and flush out fraud. When people want to leave a review, they have to leave a verifiable phone number. By doing that... it will probably weed out most of the bogus people and secondly, it can be used to confirm if the complaint itself is bogus. If I had a problem with a company and here to file a complaint, which I did... If I was asked for my phone number... that would verify me, but then I should be asked if I want the site owners to contact me about my complaint... and walla... you know if it is a real complaint or not based on their reply. If they say no... then it was a bogus complaint. If they say yes, then the customer is open to a possible resolve. Why
When a site does receive a complaint... then you should allow that site to log in. And view the numbers of those customers with complaints... and allow them to communicate with the customer to come to a resolve... thus making for a better community. No?
Allowing any type of complaint from anyone is not helping the community. You only provide a vehicle for further malicious and more then likely fraudulent complaints.
Joe D.
Tyler C.4/25/2011
Sarah, you need to calm down.
Positive reviews WILL outweigh the negative ones unless you truly are running a bad company. If you made a customer unhappy then they have a right to voice their opinion whether it be good or negative.
Finally, judging by your "behavior" and ridiculous replies I don't doubt that you have had multiple bad reviews.
Positive reviews WILL outweigh the negative ones unless you truly are running a bad company. If you made a customer unhappy then they have a right to voice their opinion whether it be good or negative.
Finally, judging by your "behavior" and ridiculous replies I don't doubt that you have had multiple bad reviews.
Sarah B.5/9/2010
Hi Frank,
Thanks for the reply. I didn't mean to sound crass towards you. Your idea is a good one and to be honest, I like the idea of Sitejabber creating a community where those with a higher credibility rating can step in and help each other out, especially if it's the truth.
Unfortunately, the problem is that the lie is still visible.As I said, we want constructive feedback. In fact, on our receipts, we ask the customer, "If you are happy with your order, please consider leaving a review of your experience on one of the many review sites like..."
We will be removing sitejabber from that list effective immediately because while we want REAL comments and reviews about our service, why should we promote sitejabber as an independent body when it's not allowing owners to publicly refute defamatory lies that damage the business?
Sitejabber, you've lost the respect from this user with regards your impartiality. You'll lose more as time goes by when others start to realize that this is a place to publicly lie about your competition, suffer no consequences and know that your competition can do nothing about it but complain.
It's a shame that your own site profile discussion is loaded with negative criticism.
Finally, Frank, thanks for your constructive input. I really appreciate it. Didn't mean to punish your good deed :)
Thanks for the reply. I didn't mean to sound crass towards you. Your idea is a good one and to be honest, I like the idea of Sitejabber creating a community where those with a higher credibility rating can step in and help each other out, especially if it's the truth.
Unfortunately, the problem is that the lie is still visible.As I said, we want constructive feedback. In fact, on our receipts, we ask the customer, "If you are happy with your order, please consider leaving a review of your experience on one of the many review sites like..."
We will be removing sitejabber from that list effective immediately because while we want REAL comments and reviews about our service, why should we promote sitejabber as an independent body when it's not allowing owners to publicly refute defamatory lies that damage the business?
Sitejabber, you've lost the respect from this user with regards your impartiality. You'll lose more as time goes by when others start to realize that this is a place to publicly lie about your competition, suffer no consequences and know that your competition can do nothing about it but complain.
It's a shame that your own site profile discussion is loaded with negative criticism.
Finally, Frank, thanks for your constructive input. I really appreciate it. Didn't mean to punish your good deed :)
Frank C.5/9/2010
Hi Sarah:
I wasn't attempting to defeat nor circumvent the site's mission statement. I'm sure they're working on a solution. I only floated my idea as something that could help (temporarily) in the UNLIKELY event that a potential customer would find the bogus review and decide not to purchase from your website based upon that one negative (lie) as their SOLE criteria for making a purchase. Being in the business, I'm sure it's a maddening situation for you... I was just trying to empathize and create a band-aid using the tools we have at hand until a solution is reached by the Site Jabber ownership. I'm sure you're feeling a bit like people do when someone calls their baby ugly. I can feel your frustration. I'm just trying help. But it's cool, no good deed goes unpunished. Luck with your business and this problem.
I wasn't attempting to defeat nor circumvent the site's mission statement. I'm sure they're working on a solution. I only floated my idea as something that could help (temporarily) in the UNLIKELY event that a potential customer would find the bogus review and decide not to purchase from your website based upon that one negative (lie) as their SOLE criteria for making a purchase. Being in the business, I'm sure it's a maddening situation for you... I was just trying to empathize and create a band-aid using the tools we have at hand until a solution is reached by the Site Jabber ownership. I'm sure you're feeling a bit like people do when someone calls their baby ugly. I can feel your frustration. I'm just trying help. But it's cool, no good deed goes unpunished. Luck with your business and this problem.
Add your answer
Click to upload/insert
or drag & drop