Rotita
Questions & Answers
I've submitted a concern twice! This is not good for your business. I need to know where my order is. I selected expedited shipping as of 02/12/16 and still have not received the order. I can be reached via email or phone at [email protected]/713-393-2749
Asked by Candy A. on 3/8/2016
3 Answers
Rotita R.5/31/2016
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Carolyn W.3/9/2016
Hi Candy I too like yourself was robbed by this fake site. I created a facebook page to expose the deceit of this stealing site... Do not buy from Rotita clothing site. They will email you back, but with excuses about your order. If you cancel the order and ak for a refund, they are going to charge you $3 for each item,( piece) as they will say, and give you Rotita credit... THEY'RE THIEVES!
Moka A.3/9/2016
Hi Candy. Each time I emailed them I have gotten a poorly written, broken English response that did not answer the question, but only talked in circles. They told me not to send payment and cancel my order. WTH? They took the money immediately and still have yet to send the product. I paid for express shipping too. This is a scam and I should have know it was too good to be true. Lesson learned.
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