I've spoken to their customer Service asking for a refund since they Sent me a completely different item but they refused. So I tried to get it trough paypal but the seller would'nt allow it. Anyone tried to file a complaint and managed to get their money back by letting paypal handle it?

Question

Rotita R. · Accepted Answer

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose its not much expensive. After we get the return package, 100% refund will be issued.

Our customer service will send the return address to you, please submit a ticket ASAP and we are expecting for an earlier reply. Please mention that you are from sitejabber.
Best Regards,

Michele C. · Answer

I have left a message with PayPal. At this point, I don't care about the $23.74Cdn. I CARE about consumers getting caught in this nightmare. I have asked PayPal why they are not WARNING their customers about ordering from this site? I am awaiting their reply. Surely some kind of a "flag" system could be implemented, so consumers are warned BEFORE purchasing from this site and other fraudulent sites?

Lockie B. · Answer

You will pay a lot to send it back to the little room they operate out of China, but even with PP it will take a long time to get a refund.

Paula H. · Answer

My stuff was rubbish. They said to send it back but they said they would refund postage. This was not acceptable as it would have cost me lots. I involved PayPal but as Rotita had had actually delivered the stuff and offered to take it back they couldn't help. I cut my losses and binned the clothes, they were absolutely rubbish.

Rotita
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