Rosegal
Questions & Answers

I assume you have to create a"ticket" and someone should respond to you with in 24hours. BUT, good luck if I never even received any of my 7items... and I still have not received a refund since 9/22/15. So good luck

Should have done your research before buying. Rosegal has a 0% satisfaction guarantee. I agree with Marisa - best you can do is dispute through your credit card company.

They basically don't return items. I just donated the clothing. What a waste!

I don't know. They finally responded to my complaints about not receiving the merchandise. I was told they would credit my account. Nothing yet. Been a week. JUST DONT USE THIS COMPANY ANYMORE. Not worth the headaches.

Good luck! Even if you can find a return address, you have to have your order number, which is NOT on the packing slip. I ended up giving the clothes to Goodwill and spreading the word that this company doesn't make clothes in American sizes

Anne, I have been trading emails with Rosegal now for a while. I finally got all my money back but NOT from Rosegal but from my card. I have not and will not ever buy on line from a site that looks too good to be true because once you look into the company it is from China and they lie. I wish you luck but I say don't give up contact your card company especially if it paypal. These two companies Rosegal and Sammysdress I think are the same company. I have not done any purchases from Sammys but I did call their phone number and it has the same answer that Rosegal. I am telling all people I know to NOT give up. I was told by Rosegal they would give me back 100% of my money minus the shipping. My card gave me 100% of all I paid. Keep talking with your card company and complaining to Rosegal. They should NOT be allowed to trade in the USA and we need to make people NOT purchase from them. Good Luck Judy

You are lucky you even got your items. I am still waiting for mine from the 4/9/15. I was lucky to get my money back from my credit card company. They are a total scam.
If I were you I would take it up with your credit card company.

We need to shut rose gal down!

You will not be able to this site offers no returns I had to eventually receive my money back from my credit card company. Rosegal is a scam

Quality and size are rubbish- size 16 ordered-actually about 8/10. Badly made and poor quality fabric- no labels in and no packing note or invoice have given up trying to return - obviously no refund- also trade under other names... should not be allowed to trade...

Rosegal support center is where i contacted them on their website and filed a question and they responded promptly to that. I finally got a full refund and they didn't want me to send the items back, however i have no use for them because they fit a seven year old.