Rosegal
Questions & Answers

I had to file a complaint through PayPal, from what I understand this company will not allow returns. When they do they make you pay to send it back. When I filed through PayPal they only agreed to pay me half of what I paid.

This company steals your money and is a huge scam. It taught me a valuable lesson to check reviews before buying.

No address and no phone number, you have to fill out a trouble ticket and they respond. You won't like what they offer or suggest. Not worth it, chalk it up to a valuable lesson learned. ALWAYS check reviews. If you read we all did the samething, if it sounds to good to be true check reviews.

I can only say what everyone else is saying here. Don't send the order back because you're just wasting more money. I was lucky and got my money back through Paypal, but I would never order from them again, and I warn anyone reading this to just delete them from your computer. Anything they tell you is a lie - and if you send the clothes back then they'll just sell them to someone else. Just put it down to experience.

I didn't even try, buyer beware. I am a size 8 and 2xl top was to small. I'm sure any good reviews are fake reviews.

They will not give you the return address until you send photos/measurements and they agree to refund or replace

Yes same. I had to file a complaint with Paypal. Stay away. I am surprised people haven't learned by now.

We suggest you submit a ticket through http://support.rosegal.com/ to contact us, we will provide the correct return address for you.

I don't know. I am starting to get pissed off MYSELF. I clicked on this website by accident only trying to check on my order from rose gal.com and read all these reviews. I too have placed my own order and never gotten a reply back or nothing. I have NEVER waited over a month to receive my shipments. All I do know is they tell you to submit a ticket. And they should contact you by phone or email. This place seems very unorganized. Thus unprofessional. I regret ordering here. I could've just paid a little more to get the exact dress. Now I am worried the dress might not even fit smh. I wish I can help... but looks like I been hoodwinked and caught through the same crosshairs and I am so sorry for you and us all. It's wrong to mislead ppl who spend they're hard earned money. I am getting pissed off.

If the items are damaged or not as described you can get a full refund via PayPal without returning them, just provide photos.

Otherwise unfortunately you're stuffed.

I'm sorry too Paula. I have had no luck trying to contact this fraudulent company. They are thief's and liars. I hope karma kicks them in the ***!