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Rosegal
Questions & Answers

6,113 reviews
1151 questions & answers

Placed my order on Sept. 05,2016, and still i have no blouses order 7 of them. Tried emailing customer service no response, tried calling both numbers one disconnected and the other the answering mail box is full. I'm really concern about the size I order since I'm reading size irregular and if I will ever receive my order #z1609051148249020. And how to order bigger size? When will I receive merchandise?

Asked by Carmen l. on 9/16/2016

8 Answers
Terry L.9/20/2016
Why can't you "contact us". We can't contact you. This site is a SCAM! Sizing is completely off, cheaper than cheap fabric, & no way to contact you for an exchange or a refund! You should be ashamed of yourselves!
rosegal r.9/20/2016
Dear carmen,

I want to extend my sincere apologies for the problems you have experienced.

Please review our warranty and return policy on our website: http://www.rosegal.com/warranty-return/ We have opened a ticket and replied to you personally about this problem. Can you check this and tell us your decision?

Thank you very much for your understanding.

Yours sincerely,
Rosegal Customer Service
stephanie w.9/19/2016
Your clothes arrive 3 months later and are such terrible quality you wouldnt dress anyone in them. Having fallen for the lovely pictures online I would say to everyone asking, do not waste your money or time, I sent mine back and they did arrange a refund but I had to pay £20 to return items to china!
denise j.9/19/2016
This is a HUGE SCAM! OMG! The clothes are NOTHING like you see in the ads. Not quite sure what the fabric is its made with either. Clothing is 3 sizes smaller than listed. The shipping was a nightmare. They sent half or my stuff then finally told me the rest would be coming. I wrote and bad review and then they tried to bride me with a refund or some sort of credit to take the review down! Now some people may find the quality ok ( if you are used to buying clothes at the Dollar Store) I did not.
Susan W.9/18/2016
I don't order from any of the Chinese sites... never ever again!
Sareta K.9/17/2016
Save your money... I ordered from this site 2 yrs ago, took months for my cheap bracelets to come in and clothes have never arrived and they didn't try hard enough to give a refund (btw I didn't receive either)
Karen C.9/17/2016
I never got my order and it took forever to get a refund. Stay far away!
Nina M.9/16/2016
Mine arrived and they are NOT true to size. Then when you contact them, they try to blame you - that you ordered the wrong size. That you didn't look at their size chart... Not sure on the outcome, but from what I read above, I won't see a r fund, that's for sure. I am waiting on one last piece, and then supposedly they'll work with me. I will be back with follow up.

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