Rosegal
Questions & Answers

How can I return the poor quality items and get my money back?

Asked by Theresa W. on 11/12/2015

11 Answers
Shelley H.11/12/2015

I am pretty sure the others have covered the bases. But certainly read the reviews. If I had, I would have kept my $32 instead of throwing it away.
rosegal r.1/26/2016

I have followed up your case and our team will solve it for you. Would you mind messaging us your order number?
Tonya R.11/14/2015

YOU CAN'T - YOU GOT SUCKED IN LIKE ME! DON'T ORDER FROM THEM!
Sally S.11/13/2015

Do not buy from this site. They do not let you return items and if you do it costs a lot of money. I am $145.00 AU out of pocket. I returned all my items after a long drawn out fight cause they were so small in sizing would only fit a child. It cost me $56.00 AU to send them back. Still waiting for my refund. Has been all up about 6months. Not looking good at the moment. Just don't put yourself through it.
Emma V.11/12/2015

Have a look at Choies website they have the same cheap clothes but much better reviews. Although my experience of Rosegal wasn't as bad as others I wouldn't order from them again. It's just too risky. The dress I bought I didn't bother to return I just threw it in the bin it was too poor a quality to even to send to a charity shop. But maybe it's a lesson we all have to learn for ourselves, as I also read all the reviews before I ordered but still decided to chance it!
Ashleigh L.11/12/2015

DO NOT BUY FROM THIS SITE!

They are the worst company and need to be shut down. I order something from them 2 months ago i have emailed them so many times not one response i have asked for a refund some many times but i get no response this place is fucked!
If you buy from here you are just giving them free money you will not receive your item!

I never have this much hate. But they have just pissed me off so much!

BUT FUCK THIS COMPANY WORSTED PEOPLE EVER! HOW CAN THEY JUST TAKE OUR MONEY AND NOT GIVE US OUR ITEM ITS FUCKED!
Patricia S.11/12/2015

YOU CAN'T. YOU ARE FORTUNATE TO HAVE RECEIVED ANYTHING. I ORDERED IN AUGUST AND HAVE RECEIVED NOTHING. I WOULD BEWARE OF ROSE GAL. THEY SEEM TO BE A SCAM AND LOOK AT THEIR HORRIBLE RATINGS. I EVEN CANCELLED MY CREDIT CARD AND GOT A DIFFERENT ONE BECAUSE I DISTRUST THEM SO.
Elsa L.11/12/2015

I depends on what size you usually wear. If your American size is 12, which is L. You should order XXL, If they have any of that style. Otherwise, forget about it. I receive a coat of XL which fits me who wear size M on coat. You have to order two size larger than your usual size.
Sue-Ann P.11/12/2015

Unless you are willing to take a risk, don't bother! 1) You'll never get item ordered 2) Poor quality 3) It will mostly be 3 size too small 4) All of the above!
Tracy O.11/12/2015

NOT going to happen :(

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