Rosegal
Questions & Answers
Hi, I have never received my order (order number is ZZ1411041924065096). I have written to your customer service center twice, but no one has answered. Where are the items that I ordered? When will I receive them? Thank you -- Julia A. Pruitt Here are order details from your email receipt: Thank you very much for your purchase, your order number is ZZ1411041924065096. We will arrange speedy shipping as soon as we receive your payment. Please feel free to contact us for any questions or suggestions you may have. We will always endeavor our best to serve you. To review your order information and status, simply sign in to your account and then go to 'My account'. Please check the order information very carefully to make sure all the details are correct. Shipping Information: Shipping Method: JULIA A PRUITT 11241 Avering Lane AUSTIN TX [Zipcode: 78754] UNITED STATES T: 5128007202 Flat Rate Shipping Product Name Sku Qty Subtotal Long Sleeve Lace Embellished Solid Color Skirt Hem Women's T-shirt Size: XL Color: BEIGE YM8502102 1 15.49 USD Vintage Chiffon Solid Color Scoop Neck Short Sleeves Lace Spliced Hem Women's Blouse Size: XL Color: YELLOW YM9350914 1 14.60 USD Subtotal 30.09 USD Insurance 1.60 USD Grand Total 31.69 USD You also wrote that you received my payment. See below: Dear JULIA A, Thank you for your recent order with rosegal.com. We are delighted to inform you that we have received your payment for order ZZ1411041924065096 and will process your order immediately. Once we have carefully prepared and packaged your order, it will be dispatched to the shipping address you provided using the shipping method you selected. If you have selected Expedited Shipping with a courier or Standard Shipping, then a tracking number will be provided so you can track and monitor your package online. Customer satisfaction is always our top priority here at rosegal.com. So, where are the two shirts that I ordered? Please either send them or refund my money. Thank you, Julia A. Pruitt
Asked by Julie P. on 12/27/2014
27 Answers
Kristi P.5/14/2015
Look for my reviews if you can find them under Kristi P.? If you read enough of these reviews regarding Rosegal you will find it VERY HIGH RISK. You can find these shops with this merchandise on Ebay who will hold them to a standard or shut them down from Ebay, Ebay has your back. Go to your Bank and try and work through them for Fraud. Make copies of your correspondence, copies from this site, copy that this Site is Government Funded and see if they won't help you. I think Rosegal makes a lot of money just waiting for people to give up. Our money is like 6x's more valuable in China. They are making millions plus as they have other sites to for example Gearbest.com. The watch less than $10 and did not run but not worth the exasperation, so they made $60? Sorry for your loss and at least try the Bank straight out, I don't believe they will give you a refund. More than anything pass the word... DO NOT BUY FROM ROSEGAL.COM and if buying out of the Country check it out first or do like I said... Ebay, they have the same stores and merchandise from China but if they don't tow the line, Ebay will cut them off.
Laura C.6/10/2015
I just yesterday received the last item from an order I placed in March. Apparently this company ships each item as it becomes available and I received a total of five packages before I finally got them all. I think you will eventually get your order it just may take longer than you like. Also, to be fair to them, one item was not available and they did contact me and give me a refund. Good Luck and I hope you like your items when they do arrive.
Sara E.7/9/2015
HORRIBLE DELIVERY of clothes covered with dirt and oil and brown smelly stains. One blouse literally fell apart (lace broke everywhere when trying it on.! No label of any kind. Way smaller than medium size. No response to complaint.
Lark P.6/18/2015
I did not know they were out of country until I had a problem. Their tactic has probably stopped me from ordering from anyone other than ebay and amazon
Christy J.6/9/2015
It is a multi national Margins Game, they get 2/3rds, if you are lucky you will get back 1/3!
jamisha h.9/17/2015
Rosegal is full of shit my order still haven't come and thank God I only something small they can kiss my ass
Jodie V.9/16/2015
I agree with poor quality 100%. Their fabric is cheap. Strings hanging off everywhere as if they just sewed them... which I am pretty sure they did. If you order a size "Large" and you usually wear a 10/12 then do not buy it because their "Large" is not a true Large! It is a small! So, I am just out the $$$ because I will never be able to wear the product. I don't dare ship it back to them because I will never see my refund. I ordered my items on 7/22/15. The postmark on my package said 08/18/15 which tells me that they didn't ship it until I made a complaint on this website. Even then, I didn't receive it until 09/04/15. They sent me an email and said that they already refunded my credit card and that if I would come back on this website and post a positive review that they would send me a free gift! HA! HA! HA!... that has been over a week ago and I still don't have a refund, plus... instead of asking for me to say something nice, maybe they should really take to heart all of these NEGATIVE comments on this website and do right by their customers and just be freaking HONEST and handle their business in a timely manner and stop lying to us!
Suha E.8/25/2015
This company is similar to NastyDress.com, their ads are very deceiving, online chat customer support do not communicate in English, they don't accept returns and they don't give you the refunds. They business SHOULD BE SHUT DOWN. I believe the products are made in China and the business is operating from Singapore.
SARA S.8/20/2015
. DID YOU PAY WITH YOUR PAYPAL ACCOUNT. I CALLED PAYPAL AND THEY ARE INVESTIGATING ROSEGAL. I HAD BOUGHT 7 ITEMS FROM THEM AND TOLD PAYPAL WHAT A PROBLEM IM HAVING GETTING REFUNDED AND RETURNING THIS PRODUCT. BECAUSE OF THEIR SIZING IS WAY OFF AND THAT THEIR PRODUCT WAS NOT EVEN SEWN COMPLETELY. PAYPAL TOLD ME IF WE GET ENOUGH COMPLAINT TOWARD ROSEGAL. THEY CAN CLOSE THEIR PAYPAL ACCOUNT FOR GOOD. SORRY FOR BEING IN ALL CAPS BUT I WANT TO GET OTHERS CUSTOMERS ATTENTION TO CONTACT PAYPAL IF THE PAID WITH PAYPAL ONLY
Add your answer
Click to upload/insert
or drag & drop