ROMWE
Questions & Answers
Hi, I was supposed to have free shipping but I received the import duty and tax invoice before receiving my package, which required me to pay CAD 24.51$. How can I claim the cost?!
Asked by Sadaf A. on 12/1/2015
1 Answer
miao m.12/24/2015
Dear customer,
Nice day.
Sorry for the late reply and the problem.
Our website has noted that we can declare low value but we can not guarantee there is no taxes.
Hope you can kindly understand.
Would you like to give us your order number and send us the photo of the receipt of the taxes so that we can try our best to help you?
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Nice day.
Sorry for the late reply and the problem.
Our website has noted that we can declare low value but we can not guarantee there is no taxes.
Hope you can kindly understand.
Would you like to give us your order number and send us the photo of the receipt of the taxes so that we can try our best to help you?
Waiting for your reply.
If there is any other problem, please feel free to contact us.
The email is [email protected].
Yours sincerely.
Add your answer
Click to upload/insert
or drag & drop