Rakuten
Questions & Answers

Worse on-line company I've ever dealt with. I also wished I'd seen the reviews before ordering. I placed 2 orders the same day for the same item [2 different delivery addresses]. Item showed in stock. Two days later I get 2 emails [1 per order] saying items had shipped. 3 days later no tracking # is showing so I contacted the vendor [Tradecozone] to get one. 2 days after that I had still not heard back so I contact Rakuten. All I got from Rakuten is a email saying I was being refunded on my 1st order. Since then I've emailed Rakuten 3 times, Tradecozone once more, and left a voice message with Rakuten. I also kept getting told by Rakuten I needed to get with the vendor. Why? I ordered from Rakuten it should be their problem to get taken care of instead of making me do all the work. A week later and I still can't get a response from either. I have no idea what's going on with the 2nd order. If the item was out of stock, why did it show shipped? If out of stock then where's my email about a refund? If out of stock why did they deduct money from my account? Where's the refund? Did the 2nd order really ship or not? If shipped, where's my tracking number or better yet, where's my item? It took forever to get that refund.

They lost my business forever after I was forced to pay shipping to return an item for a refund after the item they shipped didn't match the specs they advertised. They are online only - used to be buy.com. I loved buy.com, but Rakuten will never see another dime of mine.

It's an online shop only. They miss key features on certain products, their Terms and Conditions can be twisted to fit the Rakuten and worst of all their customer service is terrible, I could understand if the customer was in the wrong but when your problem falls out of the Ts & Cs they just make done rubbish up to fit them.
Stay away!

I think is online only. I had a dreadful experience with them where they shipped a computer lacking key features indicated then delayed the credit & return as if was my error. Will never do business with them again