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Questions & Answers

Thieves & liars. I purchased 3 items in March. 1 of the items was out of stock. I was notified AFTER I paid. PP refused to ship the other 2 items W/O the 3rd. April: I contact them explaining I never got my items & I want a refund. They said "sorry we just shipped it." I waited. WE ARE IN JUNE: still no items. I emailed 3 times asking for a refund. "We are so sorry for inconvenience. When you receive it, will send you return & refund instruct." Dont waste your $. They Thieves & liars. PATHETIC CRIMINALS

In the same boat. Items took 7 days to process then at a 3rd party transfer. Company says order is hung up at customs... has been 'hung up' for 15 day.

Hi Mindi,

Thank you for purchasing from us.

We're sorry to hear about the delay you've experienced in receiving an update on your order. Allow us to set your mind at ease.

You may trust the email you received that your order is currently in transit towards you. We are based in California and we have a distribution center in Hong Kong, which is where most of our items come and ship from. We work with many brands around the world who produce clothes, accessories, toys and maternity items. Coordinating all of these manufacturers is easier when the distribution center is closer to them.

When you received the notification, six day ago, your order was in transit from our overseas distribution center, towards here in the US. During its' transit from overseas, it will be managed by our International Courier partner. Fedex will be able to show the package's status once it arrives here and finishes its' Customs Clearance procedures. Don't worry, to set your expectations and in the spirit of Honesty, we've taken this transit from overseas into account in the Shipping time frames we've disclosed. You may review this information here:
https://www.patpat.com/delivery

Should you have further questions, please send us an email through https://www.patpat.com/article/help/contact at your earliest convenience.