MyHeritage
Questions & Answers

I would like to know why i have been charged twice for my subscription and cannot get a hold of anyone to talk about it.

Asked by Sarah L. on 5/18/2015

3 Answers

Dear Users,

For any inquiries about your account and or subscriptions please contact us at [email protected] and the team will be on hand to assist you as quickly and professionally as possible.

Thank you and look forward to hearing from you.

Dean,
MyHeritage Team.
Denice W.5/18/2015

Hi Sarah,
The best thing about My Heritage is that all my queries have always been answered politely and clearly by the Help Team. I suggest you contact the Help team and ask them directly. They will explain carefully OR if your query alerts them to a genuine fault, they will put the matter right. You really can approach them openly about your problem. All the best, Denice
Julija L.5/18/2015

Hi, Sarah,
I mean you can get the best answer ( which posted Lois B.) about the question of Rod M. 3 weeks ago. The instructions of Lois B. Are very helpful – it describes the way you can handle your problem ( to go to your MyHeritage site).
Julija

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