LightInTheBox
Questions & Answers

Why don't you create a ticket in your order section. In track my package link you will get ask customer services. And ask detailed question and leave a phone number. They always reply to tickets within a day. And they might help as well to resolve the issue.

They don't have a number. You have to submit a ticket.

I had to contact them on Facebook since the trouble app did not work. Eventually I lodged a complaint with Paypal but they company took care of my returns.

Good luck. While I got my products and they were nice after I found out where they were located (after I ordered) I decided not to order again. I had to cancel my cc because they charged me an extra amount. I hope you get your products.

I only got to send them emails throug the return section! Phone number would probably cost a fortune to call!

You have to go into an order you've placed them underneath the details shows returns/ refunds or incorrect size click one of those. The next page shows how to take measurements for a return and all the way on the bottom will say click to create customer service ticket ( this of course won't work) but will take you to another page saying exactly that. However on the bottom there will be a number (650 area code) which doesn't work and an email address which will be returned undeliverable. Good luck but I've literally tried this every other day and from different computer / laptop in case it had to do with that.

I use a ticket to get to them but sometimes they never reply

Never received my foods plus cannot get in-touch with these robbers

I found that after very direct and easy emails I got what I wanted.
Just use small words, like speaking to a child.

Hi Sherri, My sympathy for your situation. Not only is there no phone number for these yahoos but no address either and believe me I looked intently. Their web front page and customer service smoke screen is a circle jerk extraordinaire (link to another page, then back). They did not deliver my goods at all and claimed that since I elected super saver shipping (uh, they gave me no choice), they say that 40+ days is not unreasonable and that I should be patient. Uh, not happening. I recovered my money through a credit dispute. They are hit and miss. Some people get their items but good luck with any customer service. So sorry to hear about your problem. I've learned my lesson. No more business with them. Best of luck with your orderiing issue. Happy Holidays. Pat