LightInTheBox
Questions & Answers

It doesn't do any good to contact them. The most effective way to get them to respond is do what I did and leave a complaint on Jabber. They were real fast in returning my money!

So what the Light in the box Rep is saying is their website is total BS and so is his answer. Any website that takes two paragraphs to explain what they automatically need without your knowledge and can't support via telephone or email is total crap.

Our website has a "PayPal Checkout" function, even though customers didn't have an account with us, they can check out with their PayPal accounts and paid for the order directly. After the order is paid, our system will create the account automatically, which will be the same account as PayPal. The password will be sent to the same email address. Then customers can use this account to shop in our website in the future.

So although you had an account with us (the account in which you're unable to find out this order), but when you placed this order, you didn't log into that account and meanwhile you used the paypal checkout function. So our system created this account using your paypal account automatically for you, you shall find out the password in this email, so that you can log in our website and find out this order. Or you can message us with payment transaction.