LightInTheBox
Questions & Answers

That i the problem... YOU CAN'T. You should always check a site BEFORE you place an order and look at their return policies and customer service information. If there is none, you will be out of luck. LITB has no phone, no real email, no real physical return address. Your are out of luck with this one, and do hope you at least learned a lesson. When you deal with a foreign company, there is never any guarantee, even if they DO have customer service. Sorry, hope you did not lose too much money, and simply do not buy from them again. There is no government agency that will help you either. You lose, China wins.

Lynda has the exact same answer I would give you. In my experience they ate very responsive
But I think the service is much better for custom items such as made to measure formalwear. If it has no tracking it is probably a cheaper item sourced through a third party supplier.

Just go to your orders, click onto the order number you want to ask about and look for section given to fill in your Customer Service Ticket... submit that and they will send an email with a link to click on, to read their reply. They replied to mine within a day. If you cannot do that for some reason. Scale down to the bottom of their web page and see where it says 'contact us ' and click on that. They will tell you how to get in touch. Good luck. Lynda

Click on MY ORDER of the site, and then write your order number. You get response in 2 or 3 days.