JustFab
Questions & Answers

Hello! This is from the JustFab team. We know that this question was raised over a year ago, but we would like to address it. When you place your first order, we offer two check-out options: 'regular' and 'VIP'. Checking out as a VIP gets you a discount on your first order as well as special pricing and perks on future orders. However, it does also activate a monthly membership, as explained during checkout. Our membership charges $49.95 a month, which becomes $49.95 in VIP credit (good toward any 2-piece outfit/bundle or individual item up to $80). The "skip-the-month" feature is a tool we offer our members so they can have more control over their membership. Any time you don't want to participate -- for example, if you don't see anything you want to buy that month -- you can "skip the month" from the 1st to the 5th and you won't be billed. There is no limit to the number of times you can skip.

We would also like to let you know as a VIP member, we are sending you email reminders consistently, that's twice each month; one on the 1st to let you know about your new collection, and another on the 5th of the month for skipping reminders for you not to be billed for the month. You may also check your email preferences or set up an alarm on your mobile phone, so rest assured you will not be able to miss to skip the month.

Once you are done skipping the month, try to refresh the page and see if the skip button is grayed out or unclickable. If it is, then that means you have successfully skipped the month.

Also, normally, it takes 1-2 business days at our warehouse for packaging and regular shipping takes 6-14 business days.

Even though they take out money every month, which is appropriate because it is a subscription, it stays on your line of credit, so you can use those funds for purchasing at any time you choose. If you aren't prepared to pay the monthly fee, then yes, I would cancel. When I canceled my account, it took a five minute phone call and I had no issues.

Regarding your order and not getting a confirmation number: You should always receive a confirmation order, so I would call to make certain the order was actually placed and/or went through.

I think it took a long time for mine to come in, but that should have been a warning for me as to how the company is. I cancelled my account after I ordered my boots so I wouldn't forget to pass it each month and be charged for something I wouldn't use. Oh, and be prepared to be on the phone with customer service for 20 mins if you decide to cancel. They're persistent and not in the good way.

Yes, you are charged every month unless you go on the site each month before the 4th and skip a month. You can only do this a few times and if you forget you will be charged. The shipping time is closer to 14 days. I never ordered something and it failed to arrive.