I ordered one item and got a different one. The Creme orchid was substituted for a white one without my permission and J&M want me to pay shipping for returning something I didn't order? Why? It was not my fault I received the wrong thing.

Question

Rosie A. · Accepted Answer

I too believe that the items are dropped shipped... I too have also purchased different items, all have come on time and I have not yet have had a problem and am very happy with the items ordered...

Sherry F. · Answer

I have had orders shipped from different places. They don't have a central place from which things are shipped. I think they contract with different manufacturers/retailers and then the goods come direct. Never had any problems.

Theresa L. · Answer

If memory serves the merchandise is shipped from the retailer that has contracted with Joss and Main.

Karen G. · Answer

Joleen, I have always been very satisfied w customer service. Call and speak directly with them

tammy p. · Answer

Joleen, have you spoken to anyone from there customer service dept? I am sure they can help you out. They have always made thing right with any of my issues.

Susan L. · Answer

Call them again and explain the situation again. I wouldn't pay for shipping if they sent the wrong item or color. If they still tell you the same thing then ask to speak to a supervisor.

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