iHerb
Questions & Answers
“Order never arrived/never refunded/poor customer service" from Vasslls'review. Is it true or not?
Asked by Jeff L. on 8/2/2015
1 Answer
Andy B.8/5/2015
Hi Jeff, I have ordered from Iherb several times, always no problem. July 19th I ordered again from iherb. According to their email my pakage should be delivered by July 22,2015, But I have not. So I sent a email to iherb help desk for some update info and the iHerb Customer Service Chris Legaspi replied my email in time and tell due to customs clearance. Today I received my ordered stuffs in very good conditon. The following are the log files from the Canada Post. Hope this helps.
2015/08/05 16:42 TORONTO, ON Item in transit to Post Office
13:11 TORONTO, ON Attempted delivery. Notice card left indicating where item can be picked up.
08:52 TORONTO, ON Item out for delivery
08:22 TORONTO, ON Item processed
4:57 MISSISSAUGA, ON Item processed
2015/08/04 17:18 MONTREAL, QC Item processed
10:27 MONTREAL, QC Item was released by Customs and is now with Canada Post for processing
10:18 VILLE ST-LAURENT, QC Item has arrived in Canada and was sent for further processing.
2015/07/22 15:54 International item has left originating country and is en route to Canada
2015/08/05 16:42 TORONTO, ON Item in transit to Post Office
13:11 TORONTO, ON Attempted delivery. Notice card left indicating where item can be picked up.
08:52 TORONTO, ON Item out for delivery
08:22 TORONTO, ON Item processed
4:57 MISSISSAUGA, ON Item processed
2015/08/04 17:18 MONTREAL, QC Item processed
10:27 MONTREAL, QC Item was released by Customs and is now with Canada Post for processing
10:18 VILLE ST-LAURENT, QC Item has arrived in Canada and was sent for further processing.
2015/07/22 15:54 International item has left originating country and is en route to Canada
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