Groupon
Questions & Answers

I suggest you call the customer service as I always do this whenever I have inquiries and so far they are able to solve any issues i am requesting as of to date.

You have spent lots of time already so use review site to help, and email them the review sites comments.It works well.
There is a big groupon section on productreview.com.au
Good luck

They'll send an email with the information.