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Questions & Answers

Anyone know of a similar site with good customer service?

How much does the clothing cost at ideeli's?

I am a regular shopper at ideeli... today whatever I add to cart... I cannot open cart...

Customer service (online chat) kept blaming my browser and told me to install Google chrome to no avail...( a real waste of time)

A friend of mine could logged into her account from my pc and open the 'cart' feature easily... what gives ideeli.

I hv been a loyal patron - ideeli - Did you block me... if so WHY?

I Have ordered a few things from this site before and have never had an issue. Last week my husband ordered 2 pairs of sunglasses for me. One was Tom Ford and the other Gucci. They arrived a few days later and i was thrilled however. I own a pair of Tom Fords which i paid $380 for. When my new glasses arrrived they seem differnt. Yes the authenticity card was there but there is a serial number which is stamped on not etched in like my orginals. One the Gucci Sunglass they seem very light and the the gucci signature on the glasses is in script... you cant even tell it says gucci. I own two other gucci sunglasses and they seem very different. Im worried now that i have been scammed. My husband paid almost $400 for these two glasses which at the time i thought was a great deal but i have a feeling we were scammed. How can you guarantee these ideals are real.

Jason - I just got off of a live chat with your representative "Eric". I was recently introduced to your site and have been checking the deals pretty much on a daily basis but had yet to actually make a purchase. I noticed when checking your site that when I click on the "details" of a product nothing shows up. Today I saw a great handbag that I wanted to purchase. I clicked on it and I could zoom in but could not get any details. I actually went on another website to find out the details of the bag as I wanted to know the measurements. When I came back to your site to purchase the bag I could not add anything to the cart to make the purchase. On my live chat with Eric I advised him of the issue and he asked what brower I was using. I told him that I was using Internet Explorer and he said lots of people have problems on the site with that browser and advised I should used Mozilla or Google Chrome. I told him I was in my office and that's the browser (Explorer) that I have. He said, "Oh well. Guess you'll have to wait until you get home." I must say I was shocked at that response. If I'm not mistaken Internet Explorer is one the most popular browsers so can you explain why your site is not compatible? I asked Eric to put a supervisor on the chat but he emailed me a phone number and asked if there was anything else I needed. So rude! If I wanted to call I would not have done an online chat.

Hi Jason, I received an email saying that my order was canceled by the fraud management department. I am wondering why this happened and really need my items. Can you please help me check about it? My email address is [email protected]

Thanks Jason, that was quick and helpful!

Hi Qiong,

Thank you for your message, and I'm so sorry for the trouble with your Heys order. A member of my Customer Service Team reached out to you via email to discuss next steps. We're going to work to make this right for you.

Best,

Jason Faria
Sr. Manager Customer Service

MY wrong items return packages arrived at Jan 05 with your customer services promised will be process and refund by cash into my card within 3-5 busuness days... But I have wait until today they're not to do as promised...( Incident: 111228-000089). What going on with my account & why you're not action to process per dicussed?. From: [email protected]

Hi,
Super site with nice price! I'm from Ukraine and have the ship address in USA. I buy often on other sites (Crazy8, Gymboree, E-bay) and I'd be happy to buy on ideeli too, but my payment card hasn't american billing address and it's impossible to be your buyer. Can I have a possibility to be ideeli's buyer?
With respects
Galina