Received an error when I put in my credit card information. However, Received an email that the purchase was completed. 2 days later, received and email that the transaction is pending awaiting payment. Attempted to reorder the merchandise, received the same error. What is the problem?

Question

Lily L. · Accepted Answer

Dear Lael, could you please send an email to http://support.gearbest.com/ with the screebshot of the error you met. We will reply you in 24 hours! Gearbest.com

Natan S. · Answer

From my experience, they have a good customer service... contacted them several times and always got a reply within a week...

cliff L. · Answer

Typical they take 10 days to answer a ticket, they don't read what you have put, they don't care about customers, they claim their terms and conditions overrule the laws in the countries they trade in... BUYER BEWARE

Richard Z. · Answer

Bought an item from them it arrived within the stated time frame. However it was defective. Submitted a ticket received a form letter response they make half assed offers of refunds iI didn't want the $ and told them so on numerous occasions. They try to keep you going until you either give up or the time frame for PayPal has been exceeded. They keep upping their financial offers to you but when you accept an offer they rescind the offer. They then offer you their previous offers. If you submit an incident with PayPal they offer to pay you but you must 1st cancel your claim with PayPal ( don't do it!) i had to finally escalate my claim to PayPal, was awarded the full $ I asked for.

Mariano G. · Answer

Try paying with Paypal

George M. · Answer

Check with your credit card company, if it hasn't gone through consider yourself lucky... this company is a major rip off.

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