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10,705 reviews
350 questions & answers

I received a Android minis mobile It took forever to get it and I was excited. And then to have a mobile phone you cannot use.Sim won't work and I've taken it to a mobile phone shop in perth and been told this is no good Especially not in this country I have sent gearbest email and received nothing back. I am very unhappy. Does anyone know the best way to contact them please.

Asked by Natalie R. on 1/18/2016

6 Answers
EdwardDaniel S.1/19/2016
I know they have a ticket system on their website which has always worked for me.
Lily L.1/29/2016
Dear Natalie, could you please refer to link: http://www.gearbest.com/about/contact-us.html?
You can submit a ticket via your email or you can star with a live chat there. We do lack of staff for the livechat. So we suggest you to submit a ticket. Thank you! Gearbest.com
Francesco A.1/19/2016
Did you try the live chat on their website?
Joe H.1/19/2016
Keep posting on this site, trustpilot etc. negative publicity is a killer to online sales eventually they will get in touch with you. The more you post the more people will see. I work hard for my money as do you I will not let a company scam me out of what is mine without paying a price - negative publicity on sites like this and the RC sites I belong to go a long way. I have received emails from Gearbest in response to these posts -- good luck.
Rick S.1/19/2016
Which phone did you order?
It is up to the consumer to order a device which will work in their country.
Michael K.1/18/2016
You can try the Better Business Bureau - I had to but unfortunately Gearbest won't talk to them either! Good Luck!

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