DressLily
Questions & Answers

I don't think if its possible to contact them. You can still find GOD but dresslily customer service. Lol. Anyways The best is to put a review and they will get back to you via emails which is only one way, everytime you email them this message will occur "Delivery to the following recipient failed permanently". So just forget it..

There is no number you just have to keep messaging them on fb or posting on fb of constantly file tickets on there website it's a huge pain.

You won't find a number. A couple bad posts on SiteJabber, numerous "tickets" on Dress Lily, and relentless hounding led way to a refund on missing merchandise. It's not easy, but it is possible. Good luck.

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

Good question... I still don't know. I've been trying to get my money back on an item I purchased that was a knock off of the picture advertised. Despite one email after I posted my complaint on this site I got one email response, but then no answer to my response. If you find the number please let me know. This company is a FRAUD.

You will not be able to contact them. Please keep informing people about this scam.

SCAMMERS! I'm currently working with my credit card company to dispute a charge for merchandise I received which was damaged and defective. I printed out all of my email correspondence with Dresslily as well as customer reviews from this site to support my dispute. I will not stop until the $91.00 I was charged is refunded. Keep hounding them, and keep leaving bad reviews. It's the only way to get their attention.

You just got ripped off. Dresslilly is a scam.

There is not one unfortunately. You have to open a ticket... more than a few of them to get their attention. Good luck in still waiting on my two dresses I ordered in August. I have given up.

They make it impossible to get customer service... You have to go through their online system, and even then they are incredibly unhelpful. I ordered a shirt and August and it took 6 months and 5 different conversations, and then they deleted all my conversations so I had no proof that I had an issue for so long. They are a terrible company.