DressLily
Questions & Answers

Dear Delphia H.
Thanks for your messages.
Please rest assured that we will try our best to full your satisfaction.
Would you mind sending us your valid order number or email address?
Here is link: http://support.dresslily.com/
We will help you after we checked the detail information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service

Call your bank and ask them to dispute the transaction

Good luck, did not get refund

So true. Terrible customer service and it will take forever to receive your order. If order returned, good luck to you.

I hope the best for you. They will give you a hard time. I hope you ordered through PayPal because at least they(paypal) will help you resolve the dispute. If not, you may be in for some tug-a-war; they don't refund easily.