I would like to return something but the page for the Support help will not submit my request and message. I'm extremely disappointed in the quality of these clothes, the time it took for them to ship, and the misleading advertising of their products on their websites.

Question

CustomerService R. · Accepted Answer

Dear aspen t.

Thank you for your feedback.
We are really sorry that you want to return the items.
Please offer us valid order number or email dress so that we could contact you to check it for you.
Please kindly send me a private message stating your order number or your account email address. Here is link: http://support.dresslily.com/
Thanks for your support and kind understanding.
Yours Sincerely
Dresslily Customer Service

Dian B. · Answer

I would not buy any thing from this company. You do not get your goods or your money back.
Dian B

Kathy F. · Answer

I used PayPal figuring that they would help me if I had any issues with the company. Well the clothes as you have found out are terrible. Well PayPal contacted them and they said ok send them back for refund. I box them back up and find out that the postage back to CHINA is more than double what I paid for them. I complain, write a lot of bad reviews and they finally offer and refund me $11.00 on a $100.00 order... Ohhhh Thank you soooo much! I won't be satisfied until this company is out of business. Everyone who reads these reviews should complain to the Better Business Bureau and to Facebook. These sites need to go. SAVE YOUR MONEY AND BUY AMERICAN!

Anick L. · Answer

I have had this exact same issue. I finally received the first half or my order yesterday and both items are awful, and I've tried 3 times today on three different browsers/devices to submit a return request and it just doesn't work! The Support page doesn't even load properly on Chrome or Firefox, and the field selection and file uploading aspects of the reporting form don't work in any browser or interface at all! WTF?!

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