DressLily
Questions & Answers
I sure do - I want my money back. I ordered an item on Dec. 4th of 2015 and after I ordered I tried to cancel, because I realized this company is as bad as Rosegal. I didn't get my money back and have not received the item. I'd call this fraud. What a poor way to run a business. You have not heard the last of me. Ever heard of Better Business Bureau?
Asked by Ilene R. on 2/4/2016
8 Answers
CustomerService R.2/23/2016
Dear Ilene R.
Thanks for your messages.
Please rest assured that we will try our best to full your satisfaction.
Please contact us if you have any issues.
Here is link: http://support.dresslily.com/
Our colleagues will help you after they received the information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
Thanks for your messages.
Please rest assured that we will try our best to full your satisfaction.
Please contact us if you have any issues.
Here is link: http://support.dresslily.com/
Our colleagues will help you after they received the information.
Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service
Barbara M.2/5/2016
If by legitimate you mean do they have actual products, yes. But if you mean are they a reliable company, then the answer is "Hell NO!"
The jacket I ordered, while it arrived shortly after I ordered it, was so inferior to the advertised image, I gave it away to charity. Not only was the fur collar - lush and gorgeous in the photo and the reason for my purchase - flat and stringy, but the buttonholes were uncut and the jacket smelled bad. But somebody getting it for free might like it okay, after they wash it and slice the buttonholes. But it just wasn't my style, unlike the version in the photo.
The company offered me a partial refund - very partial - and wanted me to keep the jacket instead of dealing with the expense of postage. I accepted.
The jacket I ordered, while it arrived shortly after I ordered it, was so inferior to the advertised image, I gave it away to charity. Not only was the fur collar - lush and gorgeous in the photo and the reason for my purchase - flat and stringy, but the buttonholes were uncut and the jacket smelled bad. But somebody getting it for free might like it okay, after they wash it and slice the buttonholes. But it just wasn't my style, unlike the version in the photo.
The company offered me a partial refund - very partial - and wanted me to keep the jacket instead of dealing with the expense of postage. I accepted.
John B.2/4/2016
Several comments have one thing in common: they all claim this is a legitimate company. Using the definition of "good," bacteria are in the same category. The only thing legit about this company is humor. They are a joke. DO NOT DEAL WITH THEM UNLESS YOUR ALTERNATIVE IS A RECTAL EXAM. Or, deal with them so when you get screwed, you can learn every trick in the book about offering support without actually extending any.
John Burleson
John Burleson
Sharon W.2/4/2016
They did the same thing to me kept telling me to wait a little longer or check with the post office, Five months later I contacted paypal for a refund and received it. Dresslily kept asking me to cancel my claim with paypal. If you paid with paypal file a complaint as soon as you can paypal has a time limit on claims. Good Luck!
Tonya G.2/4/2016
I don't know how BBB will work or help - as Dresslily is not US company. Everything ships form China or Japan
Teresa W.2/4/2016
Don't order from them nothing fits it takes a very long time to get not responsive when messaged. I just chalked it up to a lesson learned.
Add your answer
Click to upload/insert
or drag & drop