DressLily
Questions & Answers

Hi Jenn, after I complained on site jabber I received an email from someone named Ruth at customer service. You don't need a return authorization, so if it is worth it to you, send it back to this address they gave me. At least it's in the US, so it didn't cost an arm and a leg. It's: Mr Jack Cheung, Wa Fa La Inc, 84 Granite Ave, 2FL Staten Island, NY, 10303. Make sure you make a note on it with the order number on it. I also enclosed a copy of my order. Also, send it with tracking, so you know when they receive it. It cost me almost $18. But I spent over $100. So it was worth it to me, besides it the principal of it now. I saw the advertisements on Facebook, then I placed an order, so I wrote a note on Facebook warning others about this company. They have to be stopped. The quality was the worst I've ever seen. Good luck and if you need anything else, just contact me.

Keep posting negative comments and don't order nothing from than scam company again.

Look the company dosent respond I have done 7 tickets I have messaged on Facebook I have sent messages on fb and nothing. The company said the items where on back order so I told them to cancel it since they said back order was 30 days. The company because people where posting negative. Comments on the fb about there experience there started blocking people and removing there comments. I have filed a fraud case and a case with consumer affairs and BBB the BBB said there are hundreds of reports against them.

You probably are not going to get a response. When I wanted to return 2 horrible looking cheap coats, they sent me a form to fill out. After I filled it out they sent me same form over and over and over and over and over again. That went on for 3 weeks! There is no phone number for them so I was pretty much screwed. I called my credit card bank and they put in a dispute. I got a full refund and will NEVER order from them again!

This company is extremely slow or they don't service the consumer at all. My advice is to keep calling or email them and post negative response about them. Most of all don't to business with them anymore. I've found the same items in department stores such as Ross, Marshalls and they were the same price so ordering from them you don't save like the would like for you. I brought the same tops at the price they were online.

Hi jenn
Just keep on and on at them hun. Thats what i did and told them enough is enough n i had my money back in my bank within 5days. Luckly i didnt have the stuff. But good luck
Mj

I never got my stuff and they closed my account after 90 days! Just sell, give or consign n don't order again!

Forget about it (Italian style)

I had the same problem but I could not get the return address and the phone number they provide is in China. DO NOT call that number. The phone call will be WAY too high. Paypal can't help me because I got the merchandise but they (Dresslily) won't give me the return address so I'm stuck with it. They offered me a $12 refund on a $66 purchase and I could keep the merchandise. I said no, that I wanted to return it (I checked the postage and I would have come out ahead that way) They have refused to send me the address so I'm stuck with their junky stuff. They will only reply through facebook, not on their website. Now they won't reply on that either.

I think I was saved because I paid with PayPal. The merchandise is still cheap.