DressLily
Questions & Answers

YES... IF YOU PAID THROUGH PAYPAL THEY WILL GET YOU MONEY BACK. THIS COMPANY IS A RIP OFF... SCAM AND I FEEL THEY ARE ALL... lILLY. SAMMY. ETC ALL IN TOGETHER. THEY RIP PEOPLE OFF. A MOVEMENT TO GET THEM OFF fACEBOOK IS IN THE WORKS.

Good luck they are the worst company in the world. We never got refunded like they said. Although we were able to make contact through Facebook. Only because I hammered them do bad they had to answer. They were getting really mad at us. Wet finally said the heck with them if they need or money that bad they can have it. Although they are so bad that QVC bought them out. Just keep telling everyone on Facebook how bad they are you will hey there attention.

Do not send them your license or photo. They're a-holes.
Go to their web site and open a ticket. Keep sending them the item/purchase order and demand a refund. I got them to refund within 4 days. Don't let them get away without refunding you. If you used paypal you shouldn't have any problem. Hope this was helpful. Good luck

I've fought with them they basically try to wear you down until you give up. I turned then in to Facebook. I posted pics on Feb pages of dress Lilly Sammy dress and all of the other scam pages they own. They blocked me. They would promise me a coupon $$ towards my next purchase. I would never order from here and try to warm everyone I can about this scam. Good luck

I was never asked to show id even though my order arrived 3 months after I ordered it. I called my bank an filed a dispute. Within 7 days I had my money back. Try to work through your bank for faster results. Don't call dress lily. Always email them if you want a response. Which is not a guarantee but they NEVER answer calls. It may take Days by email. But they did respond by email. I learned a valuable lesson, Never order from a site without reviewing their delivery and return policy first in the future. Dress lily taught me, a shopholic, a very valuable lesson. P. S The quality of their clothes SUCK!

Sherri, geesh! I've never tried to return anything to them. Seems a bit suspicious that they want a drivers license! I don't know that I would trust them with it. If they've got your credit card info AND an ID I'd be concerned what they could do with it. I'm not sure what the best approach would be on that. I makes no sense. You have an account with them, you paid them, you have THEIR merchandise and your order number. There is NO reason in the world you should have to give them your license! Personally, depending on how much you spent. I might just write it off to lesson learned. I seriously think this company is shady. If it were me I wouldn't do it.

Write a very negative review. They may reach out!

Unfortunately, I'm not having any luck either, I have basically come to the fact that I have been scammed and there's not much I can do, I am in the process of talking to PayPal about a dispute. Did you use PayPal or your actual card number?

I never got my items or a refund. I wish I had better news to share but this company is a scam

YES, file a dispute and claim with PAYPAL -- that's what I did after never receiving my order placed on 9/3. Got a refund because PAYPAL contacts them, and somehow they do respond to PAYPAL.