DressLily
Questions & Answers

You don't cancel your order cause they never get back to you. Here's what will happen:
- When you get your item it will be a piece of shit and nothing what you expected
- You will complain that you can't get in touch with anyone to get information and return it
- They will see your complaint online and finally respond to you
- They will refer you to their policy that you pay for return shipping and you realize the cost of shipping isn't worth the merchandise
- You either thank your lucky stars you didn't pay much cause you were just trying it out... OR... unfortunately you bought a shit load of stuff from them and can't believe you wasted so much money down the crapper
- Lastly, you cant believe you didnt read the reviews before purchasing anything from the hoax of a merchant
- You learn a valuable lesson from this experience... I know I did!

Put in a ticket & if they don't respond w/in 24hrs post your own terrible review w/ your order number & that'll get their attention. It was the only thing that worked for me! Worst part about it all is I tried to ship back all the items I didn't want & since it goes overseas it was going to cost me nearly $150 & the clothes weren't even worth that much! Such a scam! Good luck

Awful service. I willl NEVER buy from them again. Products are completely different than the pictures. You can't use chat line to ask questions its never manned. Wish I had searched reviews before I bought. I never would have.

If you open a ticket they will not reply if you paid with paypal speak to them my case was open and taken 8 weeks to sort out and they did not even reply to the PayPal case and I won I do hope you get your money back really bad customer service and company I learnt my lesson with them and read reviews most bad

If you paid by credit card or check call the credit card company or bank and tell them that you want to cancel payment immediately because this is not a legitimate company but a scam. Otherwise, read my post and contact agencies who might be able to help you. Good luck. -Mary Ann

Dear Bre R.
Thank you for your valuable feedback.
I am sorry to tell you your message may be missed due to the peak season.
We very much regret issue and are fully committed to resolving it to your satisfaction.
Would you mind send email to our support center? Here is link: http://support.dresslily.com/

Thank you for your continued patience and kind understanding.
Best Regards
Dresslily Customer Service

The best way to get their attention is to file a claim with your credit card company or PayPal, however you paid. That's the only way to get your refund from these jerks and also these... RoseGal, RoseWe, RomWe, Jolly Chic, Rotita, DressLily, Fashion Mia, Walk Trendy, Sammy Dress, Nasty Dress, DressWe, Zaful, CupShe, JustFab, Shein, She Insider, Eric Dress and more. It's a really long list.

The packaging that my items came in didn't give you any idea bad of information for returning the item.

Never order anything from Dress Lilly. It i a rip off. Most of the clothes are two sizes small, cheap material and you have to pay for your return. However, the return is to China so it would cost at $100 - $125 to ship your items back and more depends on the weight and where you are located. There should be a place where you can get your money back but they will not even contact you or respond to your inquiry via phone, email, text or letter. NEVER ORDER ANYTHING FROM DRESS LILLY.

Hi, I cancelled my transaction with my credit card provider after 3months of waiting for my item. Have been refunded the total amount right away. I was told to keep all the proof of me trying to get in touch with them ( with no success of course) and that they would make an investigation. So basically, call your credit card provider and explain your problem to them. Hope it helps! Good luck buddy!