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DHgate
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I ordered a dress from DH Gate 9 weeks ago despite the 'guarantee' that it would be shipped within 25 days, I have been in contact with the seller but I received an email not so long ago saying that their 'quality inspector' had said that it 'wasn't upto their standards' so it had to be 'fixed' and therefore put back the delivery of my dress even further, although the seller assured me that she would sent the new tracking number as soon as it had been shipped in the days to follow. 2 or so weeks later and i'm still left waiting with no word off the seller... i'm guessing I've been scammed?

Asked by Thea M. on 5/17/2015

3 Answers
Chris D.6/3/2015
According to dhgate Tracking number issues qualifies for a refund. I would suggest you file for a refund on the website, but you may be better off contacting your credit card company.
serdar b.5/17/2015
I bought a shoes but it was broken in 5 minutes. I sent email to dhgate about this situation. Dhgate told me "you must speak with seller first. But you can shipped back. Seller paid shipping fee". But I accepted for partial refund with seller and i sent email to DHGATE asked "what must i do. I must shipped return or not. This is ok for you, too". Of course no answer. I sent many emails in 7 days. And i had shipped return for save my rights the end of last day. And than seller told me he can't pay any money to me. Because shoes did second hand. I said this shoes is faul. This is not my mistake. He paid 10 $ more. 45.23 $ order + 15.00 $ shipping= 60.00$ he paid 25.00$ partial refund + 10 $ later= 35$. I lost 25$. 25$ hire shoes for 5 minutes... i will never, never and never shopping from dhgate. Don't shopping fron dhgate save you money and health...
Therese h.5/17/2015
I got my product, however it was agreed by dhgate after many chats messages photo evidence etc that it was so inferior to what was shown on website so they agreed to refund. The process is aggravating. Seller has not agreed to provide a return address - mind you I have to pay for shipping and provide tracking number etc in theory to be reimbursed... But if seller doesn't provide address within 5 days and you haven't provided tracking number within 2 days they close the matter! After all this energy, never NEVER AGAIN DEAL WITH THIS COMPANY.

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