DHgate
Questions & Answers
Hi, what is your refund policy if I were to buy a dress and not be happy with the quality?
Asked by Melissa S. on 7/12/2016
3 Answers
Joy Y.7/12/2016
Hi Melssa!
Thank you for getting in touch. For your concern, we would encourage you first to communicate with the seller so they can be informed about your complaint.
Then we would suggest that you open a dispute for your order for you to request for a return and refund. You also need to provide photos as evidences for your dispute.
When you open a dispute, the seller is notified of it and will be given time to sort things out. However, if the dispute reaches 5 days and there is still no agreement reached then please request for DHgate mediation. That way, our Resolutions Center can step in and help you in resolving the issue.
Riane
DHGate
Thank you for getting in touch. For your concern, we would encourage you first to communicate with the seller so they can be informed about your complaint.
Then we would suggest that you open a dispute for your order for you to request for a return and refund. You also need to provide photos as evidences for your dispute.
When you open a dispute, the seller is notified of it and will be given time to sort things out. However, if the dispute reaches 5 days and there is still no agreement reached then please request for DHgate mediation. That way, our Resolutions Center can step in and help you in resolving the issue.
Riane
DHGate
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