DHgate
Questions & Answers

I use dhgate ALOT, ive done heaps of purchases and some items do arrive damaged or not as described, and some items arrive in perfect condition. When your requesting a refund, the seller can be a pain in the A**, and wont agree to refund you the money.
I found dhgate customer service very helpful, and when ever i opened a dispute and uploaded evidence i ended up getting the refund back even thou the seller wouldnt agree.
When you send money to the buyer for something you have purchased dhgate holds on to the money until item has been arrived to you and you leave a positive feedback. If for any reason your not happy with the purchase and open a dispute Dhgate will hold onto the fund until case is resolved. Which i think is really good!
At the moment i have 2 disputes opened with Dhgate, The buyer is being a complete A**hole and refuses to refund me the money, even thou i showed him the item arrived damaged and ripped. He offered me a $0.01 refund. Complete Joke right? So i contacted dhgate and they said if the Buyer and seller "me" Dont come into an agreement within 7day, than i can request a mediation. TBh im not worried i am 99.5% that this case will go into my favour and i will get refunded the money since CLEARLY my items arrived damaged, BUT if i dont get the refund than i will never ever ever haha EVER purchase from dhgate again.

My experience with DHgate was bad, and ended up loosing money. I would not do it!

I would never send a pic of a credit card. This is an unreasonable request by a seller.

No you can not they will ask you to wait 7 days before you file a claim and then after 78 days ask you to wait a further 15 days

Honestly buy from ebay or amazon more protection

Hi Kate!

You can rely on our mediation process since our Resolution Center will check on both sides to investigate and give the correct resolution. In the event that your dispute complaint is "item not as described", please make sure to provide the valid and correct evidences so that we can mediate on the issue successfully. We need evidences so that we can check what is the problem and give you a favorable solution.

We appreciate your trust in DHgate.com, and we will do our best to give you the utmost service you deserve. If you have any other question, please do not hesitate to contact us through the following link: http://www.dhgate.com/contact/contactUs.do?from=nav_menu&ntalker=1 or send an email to [email protected].

Regards,
Sil
Customer Service Center
DHgate.com

DHgate are bunch of thieves and crooks. You have no buyer's protection there.
People there have no culture of communication. If you get in trouble with the seller, it is very possible never to get any help from them.