Why can't I get them to respond to me when I email and call about a problem I have with them. I ordered 14 candles and only received 9 and they took all the money for all 14 out of my account... that is bad business

Question

D P. · Accepted Answer

Darla - I'm having the same problem with BellaCandles. I ordered 7 candles and only received 5. They also charged and collected the money for all 7 candles! I've tried calling and e-mailing them and they are non-responsive. I'm hoping I have some type of repercussion because I paid using Paypal. This will be my first and last order!

alton w. · Answer

They are not in the customer service business, they are in the fraud business. I filed a complaint with the BBB and left negative reviews everywhere I could find and sent screenshots if all if them via email before I was finally able to cancel the service. I was not able to obtain any type of refund however.

sam b. · Answer

I got through via Facebook and sent screen shots of all the negative reviews I left And a bit complaint... I told them to shove it and presented all evidence to my bank and I charged it back to them! Sad be I buy about $500 in candles a yr from yankee and hidden treasure candles ♡♡ them and they have amazing customer service

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